_{07th February, 2025}

Imagine your future with us 
At ALS, we encourage you to dream big.  

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. 
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. 


Are you an organized, client-focused professional with a passion for delivering exceptional service?

We are looking for a Client Services Coordinator to join our team and play a key role in supporting our clients and laboratory operations. In this dynamic role, you will be responsible for preparing quotations, tenders, and Expressions of Interest (EOIs), conducting market research, and assisting clients with technical guidance and method selection. You’ll actively market our services through client interactions, attend industry conferences, and ensure seamless communication between internal teams and external clients. With strong attention to detail, problem-solving skills, and a commitment to quality service, you’ll also manage client sample orders, coordinate subcontractor assessments, and support promotional activities.

If you have a tertiary qualification in Science or Engineering or 5 years of industry experience, combined with excellent communication skills and a proactive approach, we’d love to hear from you! 
  
The day to day 

• Preparation of quotations, tenders and Expressions of Interest (EOI). 
• Conducting market research. 
• Preparation and review of monthly service reports for major clients and projects. 
• Actively marketing the services of the laboratory through phone, on-site and off-site client contact. 
• Preparing for and attending relevant conferences, promoting ALS at trade exhibitions and liaising with clients. 
• Assisting clients with appropriate method selection and offering technical guidance (in areas of expertise). 
• Assisting in the establishment and maintenance of divisional client listings. 
• Assessing and sourcing Laboratory Subcontractors as required. 
• Following up client invoice queries. 
• Organising client sample bottle orders. 
• Assisting in the preparation and distribution of promotional material (newsletters, Christmas cards and function invitations etc). 
• Organising client sample pickups. 
• Coordination of sample receipt department duties (optional-site specific). 
• Coordination of bottle preparation/freight department duties (optional-site specific). 
• Ensuring the use of up-to-date documentation for use by the Client Services Team. 

The Essentials: 

• A tertiary Science or Engineering qualification and/or 5 years’ industry experience. 
• A good understanding of Laboratory Operations. 
• Strong written and verbal communication skills. 
• A positive client focus and quality service attitude. 
• Skills in planning and project monitoring. 
• Strong numerical and office software skills. 
• Responsive to internal and external client needs. 
• Team orientated and collaborative. 
• Good problem solving skills. 
• Confident and decisive. 
• A commitment to organizational goals and objectives. 
• A focus on quality with good attention to detail. 
• Intermediate computer skills. 
• Makes independent decisions and prioritises tasks. 
• Other duties that the company may require. 

  
Everyone matters 
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.  
 
About ALS 
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 
Eligibility 
To be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa. 
  
How to apply 
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role. Please scan the QR code below to be taken to the ad.  
  
  
  

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