Client Services Officer

Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
  
About the Role
The Client Services Officer role within ALS Environmental includes developing existing and new business within the environmental clients.  You will be required to assist and be part of a dynamic team working to strive for our clients’ requirements and client services.
  
The day to day
The Client Services Officer is responsible for:
  

• Develop and maintain high quality relationships with new and existing clients.
• Develop and maintain positive working relationships with internal clients to ensure that all projects are communicated and acted upon in a timely and accurate manner.
• Ensure all client queries are resolved in a timely and accurate manner, provide feedback and follow up as required.
• Preparing quotations and assisting in the preparation of tenders and Expressions of interest (EOI).
• Preparation of monthly service reports for major clients and projects.
• Actively marketing the services of ALS through phone, email, onsite and offsite client interaction.
• Preparation for and attending relevant conferences, promoting ALS at trade exhibitions and liaising with clients.
• Assisting clients with appropriate method selection and offering technical guidance.
• Following up on client invoice queries.
• Organising client sample container orders.
• Assisting in the preparation and distribution of promotional material
• Organising client sample pickups.
• Prioritisation and monitoring of ‘managed’ projects through the laboratory.
• Daily liaison with clients according to client/project requirements.

  
The Essentials
The successful candidate will possess the following skills and abilities:

• Strong written and verbal communication skills.
• A positive client focus, and quality service attitude.
• Skills in planning and project monitoring.
• Strong numerical and office software skills.
• Responsive to internal and external client needs.
• Team orientated and collaborative.
• Good problem-solving skills.
• A commitment to organizational goals and objectives.
• A focus on quality with good attention to detail.
• Intermediate computer skills.
• Makes independent decisions and prioritises tasks.
• Other duties that the company may require.

  
Working at ALS
Our people drive our success at ALS.
We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
 Our benefits include:

• Discounts with Bupa, HCF, Hertz, HSBC, Virgin Australia
• Opportunity to salary sacrifice car costs with Autopia
• Corporate superannuation benefits with Australian Retirement Trust
• Online learning system with extensive modules of choice
• Employee Assistance Program providing counselling, support and coaching
• Friendly working environment with accessible management
• Influenza Vaccinations
• Opportunities to progress and develop your career within ALS, including global opportunities for suitable candidates

  
Everyone matters 
At ALS, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.  We aim to reflect the diverse communities in which we work and encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, persons living with disability and LGBTQ+.
  
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
  
Eligibility
To be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.
  
How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.