_{15th November, 2024}

Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
  
The role
An opportunity now exists at our environmental division at Stafford for a Client Services Officer - Rotational Lead to join our successful Client Services team.
We seek a self-motivated person willing to learn the industry, business, and our client requirements.
This is a full-time position and as part of the ALS Client Services team you will be working directly with our valued clients and providing excellent customer service.

The day to day 
Responsibilities include but are not limited to: 

• Greet and support clients’ needs leveraging phone, email and face to face service and communication skills 
• Promptly answer phone calls and emails professionally to support client enquiries 
• Liaising with the bottle dispatch team to complete tasking of client container order requests
• Preparation of quotations through the LIMS and assisting with tender and expressions of interest preparation
• Coordinating the receipt and dispatch of client samples to ALS Environmental laboratories, including liaising with laboratory staff when urgent samples are received 
• Working with internal stakeholders to complete investigations through the ALS Quality Management System
• Occasionally assisting with sorting, packing, labelling, and distributing samples by courier or for pick up 
• Liaise with clients (internal and external) regarding sample submissions and related queries 
• Join and nurture a team culture to best support each other and our clients’ priorities. 

The essentials 
The successful candidate will possess the following skills and abilities: 

• A positive, responsive customer focus and quality service attitude with a professional attitude 
• A strong passion and interest in learning 
• Strong, consistent attention to detail and a commitment to delivering high quality work without compromise 
• Excellent computer skills including MS Office suite 
• An ability to multitask, to process multiple concurrent requests efficiently and accurately 
• An ability and interest in working autonomously, whilst leveraging and investing in team connection and priorities 
• An understanding or interest in learning and delivering laboratory safety protocols in the handling of chemical hazards 
• Excellent communication, organisational and time management skills 
• Solutions driven & hard working 
• Ability to absorb and retain high levels of information 
• High level of flexibility regarding hours/availability 

  
Working at ALS
Our people drive our success at ALS.
We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
 Our benefits include:

• Health fund discounts with Bupa
• Opportunity to salary sacrifice car costs with Autopia
• Corporate superannuation benefits with Australian Retirement Trust
• Online learning system with extensive modules of choice
• Friendly working environment with accessible management
• Influenza Vaccinations
• Opportunities to progress and develop your career within ALS, including global opportunities for suitable candidates

  
Everyone matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
  
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
  
Eligibility
To be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.
  
How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

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