_{04th December, 2025}

Location: Johannesburg, South Africa
Department: Southern Africa - Geochemistry Business Unit
 
About the Role
ALS is seeking a highly motivated Information Technology Support Engineer to join our Southern Africa team. Based in Johannesburg and reporting to the IT Manager SSA, the successful candidate will provide technical support across all countries within the Sub-Sahara region. This role involves frontline support, troubleshooting, helpdesk functions, and participation in IT projects.
 
Key Responsibilities
Compliance

• Adhere to ALS Health & Safety Foundation Standards
• Demonstrate company core values
• Follow ALS policies, procedures, and local legislation
• IT Support Duties
• Respond to technical assistance requests (in person, phone, or electronically)
• Perform general helpdesk functions
• Troubleshoot hardware, software, and network issues
• Install and maintain software, PCs, laptops, and printers
• Clean, modify, and repair computer hardware
• Support regional IT projects
• Provide user training and develop supportive documentation

 
Helpdesk Operations

• Provide direct end-user support across ALS Laboratories
• Ensure efficient IT service availability and incident management
• Deliver responsive frontline support via telephone, helpdesk, and remote tools
• Monitor IT systems to ensure operational integrity
• Log, track, and close helpdesk tickets timeously (within 3 hours for new tickets)
• Maintain accurate IT asset and equipment records
• Communicate consistently with staff regarding ticket status
• User & System Administration
• Create and maintain user accounts
• Build and install hardware and software following Group SOE
• Assist with onboarding, system setup, and end-user documentation

 
Required Competencies

• Behavioral
• Strong interpersonal and communication skills
• Highly organised, flexible, and a team player
• Excellent problem solving and decision-making abilities
• Maintains confidentiality, integrity, and accountability
• Ability to work with diverse cultures

 
Technical

• Strong numerical and analytical skills
• Ability to multitask and meet tight deadlines
• Effective verbal and written communication
• Strategic thinking and implementation abilities

 
Qualifications & Experience

• Grade 12 essential
• MCSE, A+, N+ or similar certifications
• Minimum 2 years' experience with computers and networks in a multinational environment
• Experience with Domain and Workgroup environments
• Solid knowledge of LAN, Wi-Fi, routers, switches, and network configuration
• French and English language skills advantageous
• Willingness to travel

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