_{24th September, 2025}

The Laboratory Manager will be based in Côte d'Ivoire at Yamoussoukro, reporting to the West Africa Operations Manager.

The position will beresponsible for, but not limited to the following:

Compliance

• Practice the ALS Health and Safety Foundation Standards
• Ensure effective and adequate Health, Safety & Environmental initiatives are implemented
• Practice the ALS company core values
• Abide by the ALS corporate and local company policies and procedures
• Update and maintain compliance portal on incidents for your site
• Abide by local legislative requirements at all times
• Compliance to the ALS Quality Management System
• Responsible for ensuring ALS quality protocols are adhered to and quality targets met at all times and in accordance with ISO17025 quality standards
• Prepare and comply with internal as well as external audits for Burkina Faso
• Liaise with local government, relevant agencies and ALS centralized support services to comply with statutory requirements on environment, taxation and relevant legislation
• Investigate and recommend solutions to resolve historical incidents in above area

Efficient and Effective Operations

• Facilitate weekly tool box talks
• Work closely with the Operations Manager and senior staff to plan, direct and coordinate activities within the Ouagadougou facilities.
• Meeting defined Key Performance Index in Quality, Turnaround time and Efficiency
• To ensure the smooth operation and investigation of any incidents within the lab.
• Effectively manage, mentor and coach the team within the lab to ensure that the production, quality of sample preparation and analytical work meets the requirements.
• Replenish consumables, coordinate equipment repair/maintenance
• Liaise with clients in Burkina Faso for sample receiving and sending off to offer ALS labs
• Perform local supply sourcing and other administrative duties for the operations
• Receive and oversee the procurement of supply items
• Train and develop the local supervisors and technical staff to operate the facility with the same quality and efficiency standards as the rest of the ALS labs.
• Facilitate audit, inspection and visit by ALS managers and relevant personnel
• Submit staff hours, timesheets and other required reports for Ouagadougou office
• Ensure that analyses are done according to ALS documented procedures and standards.
• Provide oversight for the maintenance and established of QC programs and ISO accreditation preparation.
• Provide oversight for Incident/accident logging, investigation and closure in absence of QC personnel.
• Coordinate speedy resolution of client complaints/ queries

Client Retention

• Ensure effective business development and customer satisfaction within the site.
• Meet existing clients to identify challenges and or additional requirements
• Work closely with internal colleagues to understand and meet client’s needs
• Arrange and participate in client debriefs

Reports

• Participate in management meetings and submit weekly and monthly data to ensure data accuracy
• Forecast sales targets for the year and ensure they are met
• Compile key business metrics and report on them to management

Risk Mitigation

• Alert the management to key emerging risk areas
• Make input to improve risk mitigation strategies
• Actively participate in crisis management activities as and when required

Finance

• Ensure financial viability within the Ouagadougou operations
• Achieve the budgeted targets and profitable growth for the operations whilst ensuring safety, compliance, quality and client satisfaction.
• Project yearly budget and risk mitigation
• Generate and monitor monthly finance and budget reports for the operations

Human Resource

• Conduct and complete the Performance Appraisals for the client service staff.
• Ensure time and attendance in strict accordance with ALS policies for all staff in the area of responsibility i.e. timeous completion of monthly timesheets, appropriate leave planning, etc
• Assist HR with annual salary reviews and bonus reviews.
• Manage employee headcount as per the FTE ratings within the region to ensure compliance.
• Assist with the recruitment of direct line reports and facilitate all inter-departmental transfers and re-deployment.
• Ensure that all company policies are being implemented, adhered to, and appropriate disciplinary measures instituted against violations of such policies

Competencies required for the role are as follows:

Behavioral Competencies

• Excellent interpersonal, planning and communication skills
• Skilled in the art of influencing, contract negotiations and closing agreements
• Maintain confidentiality and integrity
• Highly organised and flexible
• Sound decision making, problem solving and preventive measures skills
• Demonstrates accountability and a team player
• Ability to investigate, resolve and respond to queries
• Inspires and drives excellence in all aspects of work
• Interact and communicate in a respectful manner taking into consideration the diverse cultures

Technical Competencies

• Good commercial understanding and appreciation of factors involved in delivering quality services profitably
• Excellent fiscal, numerical and analytical skills
• Strategic planning/thinking and implementation abilities
• Attention to detail and work under pressure
• Ability to multi task and meet challenging deadlines
• Effective communication skills both verbally and written within all levels of ALS and with the clients
• Advanced network and client relationship building skills

Qualifications

• A Minimum of a Chemistry/Science/Geology/Engineering Diploma or Degree from a recognized University or Institution and or in-depth understanding and knowledge of Chemistry or Geology
  
• Minimum  - 5 years’ relevant Operations Management experience with a multinational geochemical testing or mining/exploration company
• Excellent written and verbal communication skills in French and English is a mandatory requirement.
• Good interpersonal skills and effective in working in a multi-cultural environment.
• Sound technical knowledge of Geochemical analytical techniques
• Ability to travel

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