_{03rd June, 2026}

SUMMARY

Primary responsibilities include: Supporting the product complaint system at  through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.

FUNCTIONS

• Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
• Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
• Follow-up on corrective actions derived from investigations through completion.
• On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation.
• Therefore, the candidate must possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers.
• May also include: Communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners.

 
QUALIFICATIONS

• Doctorate OR Masters + 2 years of directly related experience OR Bachelors + 4 years of directly related experience OR Associates + 8 years of directly related experience ORHigh school/GED + 10 years of directly related experience 
• Preferred: Bachelor in engineering (preference Industrial) Master in science related.
• Experience in project management, Root cause analysis, CAPAs determination.
• Quality mind set and deep compliance knowledge.
• Proficient in Microsoft Office Program (Excel, outlook), usage of Team and proficient in Artificial intelligence programs (ChatGPT).

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