• Lead daily operations in a busy day service environment
• Coordinate staff, rostering, and service delivery flow
• SCHADS Level 5 | Cherrybrook Location

Your Impact 

‍‍This is a hands-on coordination role in a busy day service where no two days are the same. You’ll be right in the daily flow—ensuring participants are supported, staff are in place, and the service runs safely and consistently.

The Role‍ ‍

Working alongside another Service Coordinator and the Day Service Manager, you’ll help maintain the operational rhythm of the service. This is not a back-office role—you’ll be active in staffing, service delivery, and real-time problem solving. ‍

You’ll know what good looks like in a busy disability service and be confident responding to whatever the day brings.

What you’ll be doing:

• ‍‍Coordinating daily service delivery and staff coverage
• Managing rosters and responding to changes as they happen
• Supporting and guiding Support Workers and Senior Support Workers
• Keeping participant plans, notes, and documentation up to date
• Handling incidents, issues, and escalation calmly and quickly
• Working closely with families and stakeholders where needed

The Organisation

Inala Disability Services has over 60 years’ experience supporting people with disability to build independence, confidence, and opportunity.

Widely recognised for its inclusive, person-centred approach, Inala employs more than 280 staff supporting around 200 clients across its services.

For further details regarding Inala please visit  https://inala.org.au/
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What You Bring

You are already working as a Service Coordinator in a busy day service and understand the pace that comes with it. You are calm under pressure, organised, and confident making real-time decisions to keep services running smoothly.

You know how to support staff, manage competing priorities, and keep participants at the centre of your work. 

Specifically, you have:

• Experience as a Service Coordinator in disability day services
• Strong understanding of day-to-day service operations
• Confidence managing rosters, staffing, and service flow
• Experience handling incidents, escalation, and fast-moving priorities
• Understanding of NDIS Practice Standards and all relevant legislation
• Good understanding of how to maintain financial sustainability in a service

Questions?

Please review the advertisement thoroughly, and if indicated above, the client website. If you have questions that are not covered there, please email your questions to hello@socialimpactcareers.com.au

How to Apply

Please send your CV and cover letter addressing the “What You Bring” section of the advertisement.  We’ll be in touch as soon as possible to let you know the status of your application.

Closing Date

Recruitment will commence as soon as suitable applications are received, and the role may close once sufficient suitable applications are collected. Please apply as soon as possible.

As we are retained to recruit this role, all third-party and indirect applications will be forwarded to Social Impact Careers.