_{28th May, 2025}

Our Team
COSOL is a global provider of end-to-end asset management solutions that enable asset-intensive organisations to get the best from their people, process, systems and data. We take a collaborative approach to problem-solving, applying our industry, technical and functional expertise combined with best-of-breed technologies to help our clients achieve asset and operational efficiency.
 
OnPlan is a COSOL owned technology company in the industrial maintenance space. We’ve built a software platform that helps asset managers standardise and automate processes, maintain institutional knowledge, improve r
reliability, reduce downtime and work safely.
 
The Role
The Software Support Consultant is a business-critical role within the OnPlan Technology team, acting as a system expert and primary point of contact for our customers via email and our support chat functions.
 
The key aspect of your role will be focused around manual regression testing and Quality Assurance as well as managing/administering the service desk system, ensuring all support tickets are tracked, resolved and followed up in a timely manner.
 
This is a fantastic opportunity for someone potentially at a junior level to expand their manual software testing and support experience in a supportive and close-knit technology team!
 
You can expect your role to also involve:

• Collaboration with the team to create effective customer communications, training modules, and support materials.
• Keeping abreast of updates and developments in OnPlan software to provide quality assurance along with accurate and up-to-date support.
• Reviewing solutions created by developers for bugs, polish, and completeness.
• Validating bug fixes and performing manual regression testing to minimise production issues.
• Providing a high-quality support to OnPlan customers, resolving technical issues and answering queries in a timely and professional manner.
• Assisting in the creation and dissemination of customer communications, training materials, and other support resources.
• Maintaining product quality by ensuring new features are held to a high standard.
• Minimising bugs in production through rigorous manual and automated testing.

 
What You’ll Need to Succeed

• Experience in a similar support-based role where manual regression testing and Quality Assurance have been key focuses.
• You will have exposure to and some experience with automation testing
• Excellent customer service skills, with a patient and empathetic approach to problem-solving.
• Strong understanding and experience with customer support software (JIRA, Freshdesk).
• Excellent communication skills, with the ability to translate complex technical concepts into easy-to-understand language.
• Ability to work collaboratively in a team and manage multiple tasks and priorities effectively.

Interested?
 
Please send your CV / Resume following the link below to APPLY NOW.
 
To be considered, applicants must be eligible to work in Australia. Please note that COSOL will request reference checks, a police check and verification of your right to work in Australia as part of the recruitment process COSOL is an Equal Opportunity Employer. We value diversity in the workplace and aim to ensure that every employee and job applicant gets a fair go. Great people come from all walks of life, and we are committed to creating a diverse, inclusive and flexible workforce.

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