_{20th November, 2025}

We are seeking a driven and enthusiastic Warranty and Construction Support Administrator to join our friendly team based on the Gold Coast. This role is required to efficiently and effectively manage warranty cases and provide general administration support to the housing team. We are seeking someone that’s willing to learn and be a team player who will jump in to assist others where required.

Reporting to the Quality & Service Manager Housing, you will: 

• Liaise with customers, building strong relationships and providing a high level of customer service while answering queries and resolving warranty cases
• Perform administration tasks promptly and to a high standard
• Communicate with subcontractors, tradespeople and site teams regarding maintenance issues
• Keep accurate records, create purchase orders and provide regular reports to Management
• Arrange building inspections
• Assist the Quality and Services Manager where required

To be successful in the role, you will:

• Have strong administration skills, a passion for customer service and great attention to detail
• Have a minimum of 5 years experience in administration or customer service within the construction or real estate industry
• Be experienced in managing warranty claims or service requests (highly regarded)
• Excellent communication both written & verbal

Benefits and perks

In return we offer competitive remuneration, access to paid parental leave, an annual Health & Wellbeing allowance complemented by our company Health & Wellbeing program, access to over 100,000 online learning courses and a supportive, collaborative team environment.

About AVID
AVID Property Group (AVID) is an award-winning builder-developer responsible for a diversified portfolio of residential communities in key growth precincts across Australia's eastern seaboard.

AVID is a developer of masterplanned communities, completed homes and apartments, and has delivered $4.9 billion worth of projects over the past 17 years.  AVID's current portfolio includes approximately 16,000 residential land blocks with a gross revenue pipeline of $7 billion.
  
Combined with its builder Villaworld Homes by AVID Property Group, the business has a 35-year legacy, which has seen the delivery of homes to more than 45,000 families.
  
For more information, visit www.avid.com.au.

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