_{10th April, 2025}

About Centacare

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3,000, plus volunteers, and operates in more than 200 locations, supporting tens of thousands of people each year. Client-centred care, facilitated through a range of practice governance measures, is foundational to consistent, high-quality service delivery and continuous improvement in safety, quality and cost effectiveness as well as improvements in client and staff satisfaction. 

Position Summary

Reporting into the Invoice & Billing Team Leader and as part of the Invoice & Billing team within Business Services, the Senior Administration Officer – Invoice and Billing will play a key role in ensuring accurate and timely invoicing, billing, and financial reconciliation processes. This position provides essential administrative support, investigating billing and account-related enquiries, and resolving discrepancies to enhance customer satisfaction.
  
Key Responsibilities

The role focuses on three key functional areas: Invoicing, Billing & Outputs, and Enquiries.
1. Invoicing Tasks:

• Review and code supplier invoices accurately.
• Ensure approval workflows are completed promptly and efficiently.
• Investigate invoice-related customer queries to identify issues and resolve them efficiently.

2. Billing & Outputs:

• Approve and oversee group attendance records.
• Perform fortnightly and end-of-month checks to identify and resolve unapproved shifts.
• Enter and verify supplier outputs
• Submit claims for specific programs, such as DVA

3. Financial Reconciliation & Enquiries:

• Reconcile debit card receipts, ensuring correct allocation and billing where necessary.
• Investigate and address account discrepancies, including customer billing enquiries:
• Understand billing issues linked to rostered services.
• Raise invoices or credit requests as needed.

About you:

• A minimum of 3 years experience in a similar financial administration role. 
• Strong Financial Administration Skills: Ability to process invoices, billing approvals, and reconciliation tasks accurately and efficiently.
• Analytical and Problem-Solving Skills: Capable of investigating customer account discrepancies, identifying root causes, and resolving issues proactively.
• Attention to Detail: High accuracy in managing financial data, coding invoices, and reconciling transactions.
• Customer-Focused Mindset: A professional approach to resolving customer enquiries and addressing their billing concerns.
• Organisational Skills: Ability to manage competing priorities, meet deadlines, and ensure smooth end-of-month processes.
• Communication Skills: Confident in engaging with internal and external stakeholders to clarify issues, communicate outcomes, and escalate concerns as necessary.
• Technology Proficiency: Competence in Microsoft Office Suite (Excel, Outlook, Word) 

If you are an experienced Financial Administration professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity with Centacare Community Services. Join us in our mission to empower individuals and families to thrive.
The role is paid at a level 3.1 to level 3.5 ($38.59) under our EBA.
Apply now with your resume and cover letter outlining your suitability for the role.

Please note shortlisting and interviews will commence as applications are received. 

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults

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