An exciting opportunity to lead incident & complaint management, drive continuous improvement, and ensure safe client outcomes in an adaptive setting!
About us
Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3000 and operates in many locations, supporting tens of thousands of people each year.
Join us in making a positive difference!
The Role
This role is responsible for enhancing the quality of supports in the business to maximise safe quality care and outcomes for clients. The role will work alongside a multiple-disciplinary team across Centacare services and will provide ongoing support in leadership and management.
This is a critical role in the team connecting across the agency with involvement in matters across the full spectrum of risk and governance. Areas of primary focus for this role include the development, implementation and maintenance of the Centacare Services Reportable Incident Management, Complaint Management and Continuous Improvement Systems and processes.
What you need
We are seeking candidates who possess strong organisational and interpersonal skills, looking for an opportunity to be a part of a high performing HR team. Candidates should have and the ability to establish good relationships with staff and stakeholders across the workplace at all levels.
Additional capabilities include: