_{06th December, 2024}

The Organisation:
  
Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.

The role:

Centacare Moreton Bay is seeking a full time Administration Officer on a six month fixed term contract to join the team. The position is based in our Caboolture office and will support our Transport Team.

The role includes:

• Client reviews with our Aged Care, Disability and Transport clients.
• Transporting clients as required in Centacare vehicles.
• Organising clients’ bookings and assisting scheduler.
• Updating databases
• Answer and action incoming telephone calls.
• Clerical and administrative support ensuring 100% accuracy.
• Ensure the region is meeting WHS obligations and legislation.
• Client Onboarding/intake

Key Responsibilities:

• Certificate III in Business Administration OR experience in a similar role.
• Knowledge and experience working in Microsoft applications and ability to adapt to new systems.
• Experience using Microsoft Excel
• Ability to work in a small team environment under minimal supervision.
• Ability to manage own work, time, and commitments.
• Ability to extract and report on data.
• High level organisation skills.
• A current Qld driver’s licence.
• Criminal History Screening checks (Blue card, NDIS Workers Clearance Screening Card and Police Check a must)

Skills and Experience:

• Proven experience in customer service, preferably in a high-volume call centre or similar environment.
• Excellent communication skills with the ability to interact effectively with clients over the phone and via email.
• Strong problem-solving skills and a dedication to resolving customer inquiries in a timely and efficient manner.
• Proficiency in Microsoft Office suite and experience with CRM software or similar systems preferred.
• Exceptional organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Commitment to upholding confidentiality and professionalism in handling sensitive client information.
• Ability to obtain an NDIS clearance and a Blue Card (WWCC)

Why Work for us?

This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. The role will be salaried at a level 2.1 under our EBA, which is $33.21 an hour. In addition to a competitive remuneration package including 11% superannuation, 4 weeks paid parental leave, plus PBI packaging benefits of up to $15,900, you will be able to be part of an organisation that truly values their employees and providing client centric care to our clients.

How to apply

If you are passionate about contributing to social change and meet the requirements, we would love to hear from you.

Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé.

Please note shortlisting and interviews will commence as applications are received. 

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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