_{15th January, 2026}

The Organisation:
For more than 50 years, Centacare Community Services has been working in partnership with the community and all levels of Government.  With a workforce of more than 3,000 as well as volunteers, Centacare responds to local needs from over 200 service sites, touching the lives of more than 100,000 people each year across Mental Health, Aged & home Care and Specialist Family Support Services.

About the Role:
We are seeking a proactive and organised Administration Officer for Full-Time position to support the Aged Care Assessment Service (CAS) program. Delegate Support Admin Officer role ensures smooth day-to-day administrative operations during the referral and assessment process, including client follow-ups and managing incoming inquiries. The successful candidate will play a key role in maintaining accurate client records, supporting assessors, and ensuring compliance with aged care regulations.

Key Responsibilities:

• Respond to phone and email inquiries from clients, families, and service providers, providing assistance and information as required.
• Support the Team Leader by managing appointment bookings, reassignments, and scheduling changes.
• Maintain and update referral management systems, including My Aged Care portal and internal records.
• Print and distribute client-related documents and ensure records are accurate and up-to-date.
• Manage invoicing, payments, and budget tracking as directed.
• Ensure all administrative processes comply with aged care standards and regulations.
• May hold Team Leader responsibilities for managing referrals and assigning assessors.
• Perform other administrative duties as directed by the line manager.

General Responsibilities:

• Uphold the organisation’s commitment to safeguarding children and adults at risk.
• Comply with relevant legislation, including WHS, Child Protection, Privacy, Data Protection, Anti-Discrimination, and Workplace Gender Equity.
• Support initiatives that contribute to First Nations reconciliation.

Skills & Experience Required:

• Minimum 1 year of administration experience in a fast-paced human services environment.
• Experience in aged care or aged care needs assessment preferred.
• Familiarity with aged care processes and systems.
• Strong communication, problem-solving, and reporting skills.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Intermediate skills in client and staff information systems (e.g., TRACCS, Alayacare, Aurion) preferred.
• Completion of ‘Administration Goal’ in MAC Learning preferred.

Why Work with us?

This is a unique opportunity to work for a values-based organisation and make a difference with a highly-regard organisation in Queensland. In addition to a competitive remuneration plus PBI packaging benefits of up to $18,550, you will be able to be part of an organisation that truly values their employees and providing people-focused care to our clients.

Click APPLY and submit your resume today.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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