_{16th December, 2025}

The Organisation:

For more than 50 years, Centacare Community Services has worked in partnership with communities and all levels of Government to deliver meaningful, high-impact services. Centacare supports more than 100,000 people each year across Aged Care, Home Safety, Mental Health, Housing and Specialist Family Support services.
Home Safety Services is a well-established, high-retention area of Centacare. Our teams are experienced, committed, and proud of the work they do. People stay because the work matters, leadership is present, and the culture is supportive and collaborative.
Our Home Safety team is looking for a Team Leader – Senior Administration for an initial 12-month fixed term placement (38 hours per week), Monday to Friday. This position is based in Browns Plains, with the option to work from home one day per week (Wednesday).

Reporting to the Regional Operations Manager, you will lead and oversee the Home Safety administration function, with clear accountability for the performance of the senior administration team across WHS, contractor management, invoice processing and coding, and Support at Home home safety modifications and assistive technology. This role requires active oversight and line-of-sight across all administrative streams including the contractor management function, ensuring that delegated responsibilities remain visible, supported and well-managed.

A strong working knowledge of Home Safety programs, including Home Assist Secure (HAS), CHSP Home Maintenance and Modifications, and Support at Home, specifically Home Safety’s stand-alone Assistive Technology and Modifications programs, is essential. You will also require a sound understanding of TRACCS (client management system) and AlayaCare to ensure accurate client records, funding compliance, financial integrity, and effective service delivery.

In this role you will:

• Lead and oversee the Home Safety administration function, ensuring day-to-day operations run efficiently and consistently;
• Manage and support a senior administration team, providing clear direction, workload prioritisation, and performance oversight;
• Prepare data for payroll and action all queries pertaining to Payroll and HR documentation functions;
• Oversee the processing and coding of invoices across Home Safety and Support at Home programs, ensuring accuracy, timeliness, and compliance with funding and financial requirements;
• Provide clear oversight of contractor management function, including onboarding documentation, compliance tracking, and coordination with operational teams;
• Ensure administrative processes support the effective delivery of Support at modifications and assistive technology, including approvals, documentation, and invoicing workflows;
• Maintain oversight of WHS administrative requirements, ensuring records, systems, and processes are up to date and compliant;
• Provide leadership and guidance of the Administration Officers; and
• Act as an escalation point for complex administrative, invoicing, contractor, and system/tablet issues;

What we need from you:

• Diploma in Business Administration or demonstrated relevant experience;
• Strong working knowledge of Home Assist Secure, CHSP Home Maintenance and Modifications, and Support at Home (Assistive Technology and Modifications) or the ability to quickly develop this knowledge;
• Experience working with or overseeing teams using TRACCS and AlayaCare;
• Demonstrated experience overseeing invoice processing and financial administration in a compliance-driven environment;
• Experience overseeing administrative staff responsible for contractor engagement, pricing, onboarding and compliance;
• Strong computer skills including MS Word, Excel, Outlook;
• Strong decision-making, problem-solving and organisational skills;
• Ability to manage competing priorities and provide clear leadership in a busy operational environment;
• Strong interpersonal and communication skills;
• Ability to extract, analyse and report data;
• A current Driver’s Licence and access to a registered, roadworthy and insured vehicle;
• A Positive Notice Working with Children “Blue Card” and Disability Services Exemption “Yellow Card”; and
• A National Police Check or willingness to obtain.

  
What We Offer:

• A values-driven workplace with a clear social impact.
• Opportunities for career growth and professional development
• Supportive team environment
• A strong commitment to diversity, reconciliation, and cultural safety
• Opportunity to maximise take-home pay through salary packaging benefits of up to $18,550.

How to Apply:
Please submit your resume and cover letter outlining your experience and why you are the right fit for this role.
 
Centacare is committed to diversity and inclusion and welcomes applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse communities. Join us in building a stronger, safer, and more connected community.   
 
The Archdiocese of Brisbane is committed to safeguarding all children and vulnerable adults engaged in Archdiocesan activities, ministries and services, and maintains a zero-tolerance approach to any form of abuse. To support this commitment, we conduct referee checks and criminal history screening during recruitment and require employees to hold a current Queensland Working with Children Blue Card and/or undergo regular criminal history checks.

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