_{31st July, 2025}

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3000 and operates in many locations, supporting tens of thousands of people each year.
  
Join us in making a positive difference!
  
About the role:

We are currently seeking an experienced Community Support Worker (Housing Officer) to join our Emergency Housing team based in Bundaberg on a full-time basis. You will ensure that we deliver a holistic, individualised, and empowering approach to supporting our clients.
  
Key Responsibilities:

• Conduct thorough initial assessments for new clients entering the program and develop customised case plans.
• Continuously review and track progress and adapt case plans to align with evolving needs and client goals.
• Provide timely crisis support and referrals for appropriate support services.
• Collaborate with real estate personnel to advocate for client’s housing stability.
• Oversee ten residential properties, including inspections and entry/exit reports.
• Liaise with external agencies including Police, Child Safety, Corrections, Public Guardian, Youth Justice, and schools.
• Ensure coordinated, wraparound support for every client.
• Encourage life skills through chore charts, budgeting sessions, and daily structure.
• Assess when to handle matters internally vs. when to engage specialist services.

What We’re Looking For:

• Qualifications in Mental Health, Social Work, or Community Services preferred.
• Previous experience working with people who are experiencing homelessness or are at risk of homelessness.
• Demonstrated understanding of the complex needs of marginalised people and the ability to effectively support clients with these needs.
• Proven experience in case management, ideally with vulnerable or high-needs populations.
• Strong crisis management and conflict resolution skills.
• Understanding of trauma-informed care and client-centred practice.
• Familiarity with property management within a social services context is an advantage.
• Ability to obtain and maintain a current driver’s license, blue card, criminal history check, NDIS Worker Screening Clearance and evidence of rights to work in Australia.

Why Join Centacare?

• Be part of a values-driven organisation making a real impact
• Supportive team environment with ongoing professional development
• Diverse, meaningful work that supports vulnerable community members
• Opportunity to grow your career in the community services sector

Ready to Make a Difference?

If you're passionate about helping others and thrive in a dynamic, client-focused environment, we’d love to hear from you.

Apply now to join a trusted organisation that supports over 100,000 Queenslanders every year!

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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