04th June, 2025
Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3,000, plus volunteers, and operates in more than 200 locations, supporting tens of thousands of people each year.
Centacare is seeking an accomplished leader to take on the pivotal role of Head of Assurance Processes. Reporting to the Director Quality, Risk and Governance you will lead the Assurance Processes team within the Quality, Risk and Governance Unit, supporting Centacare's mission to provide safe, responsive, and high-quality services across aged care, disability support, family and relationship services, and more. You will have the unique opportunity to embed a culture of continuous improvement and assurance, ensuring Centacare maintains the highest standards of compliance, governance, and operational excellence.
Your Impact
As the Head of Assurance Processes, you will:
- Lead the development and delivery of Centacare’s Assurance map and annual Assurance plan.
- Manage and oversee the outsourced Internal Audit function, ensuring delivery aligns with strategic goals.
- Drive the design and execution of ‘spot check’ audits and risk control testing.
- Provide expert guidance across departments to embed Assurance practices that measure and improve service effectiveness.
- Foster a high-performing, psychologically safe work environment that supports professional growth and collaboration.
- Translate complex compliance and governance frameworks into practical, actionable initiatives for frontline teams.
- Act as a key advisor to senior leadership, driving data-informed decision-making and continuous improvement.
What You’ll Bring To thrive in this role, you’ll be a highly strategic and operationally savvy leader with:
- Demonstrated experience in leading Assurance or Internal Audit functions, ideally within a large, complex human services organisation.
- Deep understanding of the Internal Audit standards and risk governance frameworks.
- A strong track record of coaching high-performing teams and fostering organisational capability.
- Exceptional interpersonal and written communication skills, with the ability to influence, guide, and support at all levels.
- Analytical and strategic thinking, supported by strong business acumen and the ability to manage competing priorities.
- Relevant tertiary qualifications in risk, assurance, legal, or business (highly regarded).
- National Police Check.
- NDIS Blue Care and Yellow Card (or willing to obtain).
- Proof of right to work – Australian Birth Certificate, Passport, citizenship or Visa.
What we can offer you - Opportunity to maximise take-home pay through salary packaging benefits of up to $18,550.
- Q Leave entitlement.
- Access to ongoing professional development opportunities to grow your career. Work within a large, well-established organization offering vast career progression pathways.
- A values-driven workplace with a clear social impact.
- A strong leadership team that encourages innovation and professional development.
- Flexible work options, including a hybrid work model.
- A collaborative and inclusive culture focused on quality, client outcomes, and continuous improvement.
Apply Now If you are a strategic, performance-focused leader who thrives in complex environments and is passionate about ensuring excellence in service delivery – we want to hear from you.
To apply, please submit your resume and a cover letter addressing the key requirements of the role or for a confidential discussion, contact Janine Taylor on Janine.Taylor@bne.centacare.net.au
Centacare is committed to diversity and inclusion and welcomes applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse communities. Join us in building a stronger, safer, and more connected community.
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