_{02nd January, 2025}

As a Field Supervisor, you will lead and support a team of nbn Technicians, ensuring the successful delivery of field-based installation and fault repairs. 
 
You’ll be responsible for maintaining high standards in health, safety, quality, and compliance while providing technical support and resolving complaints.
 
Key Responsibilities:

• Safety Leadership: Ensure all direct reports adhere to health and safety protocols. Conduct regular toolbox meetings to discuss HSE, quality, and performance.
• KPI Management: Track and address KPIs related to safety, quality, vehicle audits, customer complaints, and job compliance.
• Stakeholder Engagement: Collaborate with key stakeholders through meetings and joint ride-ons to meet KPI and contractual obligations.
• Team Development: Mentor, train, and coach field technicians, fostering a culture of safety and best practices. Identify training needs and coordinate improvement programs.
• Performance Management: Administer performance management processes to ensure compliance with BSA policies and procedures.
• Customer Focus: Prioritize customer experience, resolve complaints promptly, and ensure operational KPI targets are met consistently.
• Operational Support: Provide support to various departments to align field operations with BSA and client requirements using tools like Power BI.

 
Qualifications:

• Minimum 5 years’ experience in a leadership role within the communications industry.
• Certificate III in Telecommunications.
• In-depth knowledge of nbn technologies (FTTX, HFC, etc.).
• Relevant licenses and qualifications including Driver's License, White Card, Working at Heights, Power Awareness Training, Traffic Control Training, First Aid.

 
Why Work With Us:

• Certified as a Great Place to Work, 2 years running!
• Competitive salary package
• Learning and development opportunities
• Employee Assistance program  
• Paid parental leave
• Fitness Passport
• Novated leasing options  

 
 
About BSA:  
Headquartered in Sydney, BSA is a publicly-listed company on the Australian Securities Exchange, proudly 100% Australian owned and operated. With a robust team of over 250 employees, we provide design, construction, management, maintenance, and field services solutions for fixed and wireless networks, smart metering, EV charging infrastructure, and residential and enterprise connectivity services.  
 
Key Features of BSA: 

• Experience and Expertise: BSA has a rich history of providing technical and workforce management solutions, drawing upon years of industry experience. 
• Clientele: Our clients include some of Australia's foremost organisations, benefiting from our tailored and adaptable services. 
• National Workforce: BSA boasts its own substantial national workforce complemented by strong subcontractor relationships, ensuring a comprehensive and reliable service. 
• Leadership: Guided by a robust and experienced management team, BSA operates with a commitment to excellence and client satisfaction. 

  
Diversity Statement 
  
BSA values diversity and inclusion, fostering a workplace culture that respects unique perspectives and talents. As a leading technical services company operating across Australia, we recognise diversity's pivotal role in driving innovation and team success. 
  
We are a proud equal opportunity employer, actively promoting diversity in recruitment, development, and promotion processes and ensuring an inclusive environment where everyone can thrive. "We embrace diverse thinking and solutions" is not just a value but a guiding principle that permeates every aspect of our operations. 
  
By championing and embracing differences in gender, ethnicity, age, sexual orientation, and abilities, we create an environment where every employee feels valued, respected, and empowered to reach their full potential. 
  
Our commitment extends beyond internal operations to the broader community, contributing to a vibrant company culture and enriching our ability to address industry challenges.  
  
Join us in our journey toward a diverse, inclusive, and supportive workplace where everyone is valued and respected.  
 
BSA Group acknowledges the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters, and community. We pay our respect to them and their cultures, and to Elders past, present and emerging.  
 
Please note that this position will be subject to mandatory pre-employment checks including a Police Check. In the case your application is not successful- we will keep your details on file to contact you about other suitable positions in future. If you do not want us to keep your details, please let us know by emailing recruitment@bsa.com.au.  

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