_{31st March, 2026}

Energy is the thing running quietly behind everything people do. 
The alarm that gets them up, the coffee, the commute, the workday. Nobody thinks about it until something's confusing or unclear. That's where you come in. 
This role is about helping people genuinely understand the systems behind the energy they use every day, through communications that are clear, human, and worth reading.

You'll be joining the Customer Communications and Marketing team of an Australian utilities company during a significant transformation. Building something reusable, data-driven, and designed with real people in mind. The kind of work where getting it right actually improves someone's day.


This is an exclusive opportunity with one of Australia's largest energy suppliers, currently in the middle of a real shift. Shifting the technology and how they think about talking to customers. The team values craft and collaboration, and they're looking for someone who can hold their own across design, content, and technology conversations. It's a supportive environment with a strong culture of safety and care.


You'll be embedded in the Customer Communications team, working across the full lifecycle of customer communications, from wireframes and prototypes through to high-fidelity designs that go into production. You'll be translating regulatory and business requirements into something a real person can read and understand. That means working closely with content specialists, product owners, and technology teams, including hands-on collaboration with platforms like Quadient Inspire.

Day to day, that looks like:

• Designing end-to-end communication experiences across email, SMS, print, and digital channels
• Building wireframes, prototypes, and high-fidelity designs that make complex information clear
• Collaborating with vendors and technology teams to get designs into build
• Applying and evolving design systems and reusable communication patterns
• Ensuring every piece of work meets current accessibility standards, including WCAG

You've been doing this long enough to know that the best design is instantly understood. You're comfortable working within complex style guides and pushing them into new communications platforms. You know your accessibility standards and you apply them as an everyday standard. 
When a brief has gaps or constraints that could create problems downstream, you draw on experience to offer practical solutions and keep things moving in the right direction.

What are we looking for:

• 5+ years in CX and UI/UX design, ideally with some exposure to regulated industries (utilities, financial services, government)
• Solid experience with Figma as your primary tool, with familiarity with Sketch or Adobe XD a bonus
• A strong grasp of information architecture, visual hierarchy, and interaction design for multi-channel work
• Understanding of inclusive design and current accessibility standards including WCAG
• Experience in agile or transformation environments

Familiarity with CCM platforms like Quadient Inspire is ideal. You’ll be able to explain which AI tools you’re using and what you’re using them for. 

• 12 months with a view to extend 
• Minimum 3 days onsite in Melbourne CBD, 2 days remote
• Exposure to CCM platforms and AI-assisted design tools in a live transformation context

  

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