_{15th July, 2026}

Our Story:

Two businesses. One team. Every part of your supply chain is covered. 
 
Fliway moves freight, nationally, internationally, and for the jobs that need more care than a standard supply chain company. Supply Chain Solutions manages supply chains, warehousing, fulfilment, and the strategy behind it. Together we cover every part of the journey, from the boardroom to the doorstep. 
We work from a foundation of strong value pillars of Safety, Service, Pride and Profit and these and the success and safety of our people are at the heart of everything we do. 
It's an exciting time to join our team as we continue to grow and shape the future of supply chain excellence across New Zealand. 

About the role:

Reporting to the Customer Experience Manager, you'll be providing general freight forwarding customer service to your own Customer portfolio via email, phone, and online/in person meetings. You will be responsible for the general Customer Service function, you will develop a proactive relationship with any allocated Customer Accounts and have a clear understanding of the customer business needs and goals. You will also monitor and develop initiatives that enhance both the service provision and the relationship to the mutual benefit of both the allocated accounts and the Company.

Key Responsibilities:

• Previous experience in a customer service/sales role
• Sound local & national geographical knowledge
• Reliable, with strong time management skills
• Excellent professional communication skills both verbal and written (emails, reports, documents)
• Representing the company in a professional consultative manner in all dealing with customers by providing solutions to customer enquiries.
• Monitoring, managing, and implementing operational performance standards consistent with client expectations, company targets and commercial service expectations.
• you don't mind jumping in and helping as we're practical sort of people in Transport and Freight industry.

What We Offer: 

• Full time position between the hours of 8:30am and 5:00pm in Auckland.
• Opportunities for growth and advancement within a dynamic Transport environment
• A supportive team culture focused on safety, reliability, and effective communication. 

What you Bring:

• Previous experience in a Customer Service/Sales role. Preferably working within Transport, Logistics or Freight related sectors. 
• Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems recovers quickly from setbacks, and finds alternative ways to reach goals.
• Adapts approach, goals, and methods to achieve solutions and results in a dynamic situation. 
• Good knowledge of Excel and excellent writing skills.

   
Are you ready to step into a world of opportunities and excitement in the logistics industry? 

In addition to a competitive salary, our team is also eligible for discounted healthcare benefits, exclusive access to holiday homes and other discounts across a range of industries in New Zealand. 

 
To apply for this vacancy, you MUST be eligible to work in NZ. 

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