_{16th June, 2026}

Our Story:

Two businesses. One team. Every part of your supply chain is covered. 
 
Fliway moves freight, nationally, internationally, and for the jobs that need more care than a standard supply chain company. Supply Chain Solutions manages supply chains, warehousing, fulfilment, and the strategy behind it. Together we cover every part of the journey, from the boardroom to the doorstep. 
We work from a foundation of strong value pillars of Safety, Service, Pride and Profit and these and the success and safety of our people are at the heart of everything we do. 

It's an exciting time to join our team as we continue to grow and shape the future of supply chain excellence across New Zealand. 
  
About the Role
  
We’re looking for an experienced Claims Prevention & Quality Manager to lead and elevate freight quality and claims prevention across our Transport and Warehousing operations.
In this critical role, you’ll be responsible for minimising freight damage and loss while protecting the organisation’s financial and reputational integrity. You’ll drive a proactive quality culture, lead investigations, manage customer claims, and implement systems and processes that deliver operational excellence.
This is a highly visible position that partners closely with leadership teams across the business and requires regular travel to sites.

Key Responsibilities:

• Lead claims prevention strategies to reduce freight damage, loss, and operational risk
• Investigate freight incidents, conduct root cause analysis, and implement preventative actions
• Manage end-to-end customer claims, ensuring fair, timely, and commercially sound outcomes
• Develop and embed quality assurance programs across transport and warehousing
• Analyse trends, monitor KPIs, and provide actionable insights to improve performance
• Drive continuous improvement initiatives that enhance freight handling standards
• Collaborate with operational leaders to ensure consistent quality and compliance
• Build capability through training, coaching, and stakeholder engagement
• Manage relationships with customers, insurers, and key partners

What We Offer: 

• Full-Time position, Monday to Friday, between 8:30am and 5:00pm in Auckland!
• Opportunities for growth and advancement within a dynamic Transport environment
• A supportive team culture focused on safety, reliability, and effective communication. 

What you Bring:

• Proven experience (5+ years) in transport, freight, logistics, or warehousing operations
• Strong background in claims management, quality assurance, or process improvement
• Demonstrated ability to lead investigations and implement preventative controls
• Highly developed analytical and problem-solving skills
• Experience influencing stakeholders and driving accountability across teams
• Strong communication and organisational skills
• Experience with logistics systems, claims platforms, and reporting tools
• A relevant qualification in Logistics, Supply Chain, or similar (preferred)

Are you ready for a role where you can make a genuine impact and lead a dedicated and knowledgeable team?
In addition to a competitive salary, our team is also eligible for discounted healthcare benefits, exclusive access to holiday homes and other discounts across a range of industries in New Zealand.
 
To apply for this vacancy, you MUST be eligible to work in NZ.

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