_{24th November, 2025}

Our Story:

The joining of Fliway and Supply Chain Solutions brings together two industry leaders to create a powerhouse in logistics and supply chain innovation. Combining Fliway’s strong national network, advanced technology, and proven freight and delivery capabilities with SCS’s deep expertise in contract warehousing, IT integration, and customised solutions, we now offer truly end-to-end supply chain services. With smart digital systems, real-time visibility, and tailored strategies, our united team is redefining what efficient, agile, and customer-focused logistics look like in New Zealand. Join us as we shape the future of supply chain excellence
  
About the role:

We are seeking a proactive and detail-driven professional to support the rollout of our new Warehouse Management System (WMS) across Fliway & SCS Logistics. This fixed-term role is critical in capturing, documenting, and standardising our operational processes, ensuring clear, accurate SOPs and engaging training materials are available for all users. The successful candidate will work closely with operational leaders and the project team to drive consistency, quality, and adoption across the network.
  
Position Purpose
To support the successful implementation of the new Warehouse Management System (WMS) by developing high-quality Standard Operating Procedures (SOPs), process documentation, and training materials across all logistics sites.

The role ensures operational consistency, accuracy, and user adoption through clear, well-structured documentation and engaging, fit-for-purpose training resources.
  
Key Responsibilities: 

Process Documentation

• Work closely with operational leaders, super users, and project teams to capture current and future-state processes.
• Develop, format, and maintain SOPs, work instructions, and quick reference guides aligned with WMS workflows.
• Standardise document templates and ensure alignment with company branding and compliance standards.
• Validate process content with subject matter experts (SMEs) and ensure version control within the document management system.

Training Material Development

• Design user-friendly training content (presentations, e-learning modules, videos, quick start sheets).
• Translate system functions and operational steps into clear, visual, and practical guides for end users.
• Support training rollout and train-the-trainer sessions across sites as required.

Implementation Support

• Partner with the WMS project and change teams to align documentation and training with implementation timelines.
• Provide on-site support during go-live and hypercare phases to reinforce SOP adoption and user understanding.
• Gather feedback post-training to identify improvement areas for materials or processes.

Continuous Improvement

• Identify opportunities to simplify or optimise processes while documenting.
• Recommend adjustments to workflows or SOPs based on real-time operational feedback.

What We Offer:

• 6-month fixed term contract, 40 per week, Monday to Friday between 8:00am and 5:00pm in Auckland!!
• Opportunities for growth and advancement within a dynamic logistics/Transport environment
• A supportive team culture focused on safety, reliability, and effective communication.

What you Bring:  

• 3+ years’ experience in process documentation, technical writing, or training design - within logistics, warehousing, or supply chain environments would be an advantage.
• Proven ability to translate complex system processes into clear, practical documentation.
• Experience with WMS platforms (Infor, SAP, Manhattan, or similar) preferred.
• Strong MS Office and/or digital authoring tool proficiency (Word, PowerPoint, Visio, Snagit, etc.).
• Exceptional attention to detail, communication, and stakeholder engagement skills.

Attributes & Competencies:

• Highly organised, self-motivated, and deadline-focused.
• Collaborative, with strong interpersonal skills and the ability to engage both technical and operational stakeholders.
• Practical problem-solver who understands operational realities.
• Adaptable and resilient under project time pressures.
• Commitment to quality, consistency, and operational excellence.

  
Are you ready to step into a world of opportunities and excitement in the logistics industry? At Fliway and SCS, not only will you work alongside a fantastic team, but you'll also enjoy competitive pay, exclusive access to holiday homes, discounted healthcare benefits, and the pride of being part of a 100% New Zealand owned transport and logistics company.
At Fliway and SCS, we're not just a company; we're a values-driven organization built on pillars that guide our every action: Safety, Service, Pride & Profit.
  
To apply for this vacancy, you MUST be eligible to work in NZ.

Apply For Job