30th September, 2025
Our Story:
The joining of Fliway and Supply Chain Solutions brings together two industry leaders to create a powerhouse in logistics and supply chain innovation. Combining Fliway’s strong national network, advanced technology, and proven freight and delivery capabilities with SCS’s deep expertise in contract warehousing, IT integration, and customised solutions, we now offer truly end-to-end supply chain services. With smart digital systems, real-time visibility, and tailored strategies, our united team is redefining what efficient, agile, and customer-focused logistics look like in New Zealand. Join us as we shape the future of supply chain excellence
About the role:
With the assistance of the Shift Supervisor & the Home delivery coordinator, the Operations Manager is responsible for co-ordinating the metro loading, delivery and associated planning of the general metro, bulk and Home delivery freight within the depot daily.
This is a very hands on Role and not office bound. Time Management is crucial with local and Regional Travel Required
Key Responsibilities:
- Ensure 100% of trucks depart at the required time, and linehaul freight is moved to agreed schedules.
- 98% or better linehaul and metro function scanning results
- Ensure Metro truck utilisation is maximised on each run and daily plans for second cycles/two runs per day are in place where applicable
- 96% or better DIFOT results across all Metro/general transport deliveries, 75% or higher Home delivery NPS score average
- Ensure inwards freight is delivered free from damage and in full quantity.
- Ensuring that all collection times and line haul despatch times are monitored and recorded for reporting to Fliway customers.
- Ensuring that weekly meetings are held with key operational staff with minutes and action points highlighted.
- Ensure that all damage information is captured and reported to claims and customer services.
- Plan and maintain own workload and work effectively
- Presenting KPI’s and discussing variances.
- Servicing and COF’s are completed to a timetable.
- Completing monthly reports for RUC purchasing and vehicle servicing, COF and registration reports.
- Establish effective operating plans and oversee the implementation of operating plans
- Continually seek areas of service and operational improvement
- Provide Fliway with an optimum return on investment through utilisation and/or cost control.
- Ensure all functions are performed in a safe manner and in accordance with the company’s health and safety policy, rules and guidelines.
- Take Pride in what we do and offer and lead by example!
What We Offer: - Full-Time, Monday to Friday, 45 hours per week between 7:00am to 5:00pm in Hastings!
- Great Work/Life Balance!
- Opportunities for growth and advancement within a dynamic logistics/Transport environment
- A supportive team culture focused on safety, reliability, and effective communication.
What you Bring: - Prior Transport Operations Knowledge with multiple delivery modes;
- Strong Leadership and Team Engagement.
- Strong Focus on Health and Safety.
- Customer and Supplier Relationships
- Bulk/General/HD Previous Transport operations or dispatch experience preferable.
- MHE function awareness
- Forklift Licence “F” endorsed
- Excellent listening skills
- Ability to work under pressure
- Good numerical and analytical ability Excellent problem solving ability
- Computer literate – Microsoft Office Knowledge of FME (advantageous), E-road
- Strong Decision-making skills
- Class 2 License ( Advantageous )
Are you ready to step into a world of opportunities and excitement in the logistics industry? At Fliway, not only will you work alongside a fantastic team, but you'll also enjoy competitive pay, exclusive access to holiday homes, discounted healthcare benefits, and the pride of being part of a 100% New Zealand owned transport and logistics company.
At Fliway, we're not just a company; we're a values-driven organization built on pillars that guide our every action: Safety, Service, Pride & Profit.
To apply for this vacancy, you MUST be eligible to work in NZ.
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