_{15th May, 2025}

Are you an IT Analyst?    Do you have law firm experience?   Would you like to work with one of the top law firms in the US?   If so, R & W Group has a great new opportunity!    One of our favorite law firm clients is looking for an Information Technology (IT) Analyst in San Francisco.  In this role, you would delivers high-quality second-level technical support across a wide range of IT systems, including desktops, laptops, mobile devices, printers, and productivity applications. You would diagnose complex issues, coordinate with internal IT teams and vendors, and ensure timely resolution to minimize user disruption. You would also assist with hardware procurement, deployment, and asset tracking.
 
Responsibilities include, but are not limited to:

• Providing responsive, user-focused support for hardware and software issues across a hybrid work environment.
• Acting as a second-level escalation point for IT Help Desk issues, ensuring SLA compliance and user satisfaction.
• Delivering deskside and remote support for desktops, laptops, printers, phones, mobile devices, and peripherals.
• Imaging, configuring, and deploying systems; installing pre-approved software and performing routine maintenance.
• Partnering with IT teams (Applications, Networking, Systems) and external vendors for advanced troubleshooting and escalations.
• Maintaining accurate asset inventory and incident documentation using standard ITSM and asset management tools.
• Supporting onboarding/offboarding processes and device lifecycle management.
• Ensuring timely follow-up and resolution of all assigned tickets and service requests.

Qualifications:

• Associate degree or equivalent work experience in IT; additional certifications (e.g., CompTIA A+, Microsoft MD-100/MD-101) strongly preferred.
• Minimum 5 years of hands-on desktop support experience in a professional environment.
• Familiarity with law firm software and workflows is preferred.
• Proficient with current Windows OS and Microsoft 365 applications (Excel, Outlook, PowerPoint, Word).
• Experienced with remote support tools (BeyondTrust), ITSM platforms (ServiceNow), and endpoint management (SCCM).
• Comfortable supporting:
• Adobe Acrobat & Nuance PDF
• iManage and other common Law firm Apps
• Modern browsers: Edge, Chrome, Firefox
• iOS/Android devices,  IP phones, VPN connectivity
• Wireless connectivity for Windows, Mac, and mobile platforms
• Capable of troubleshooting and maintaining laptops, desktops, docking stations, and printers.
• Strong client service with a proactive approach to problem-solving.
• Excellent oral and written communication skills with a service-first attitude.
• Able to prioritize tasks and manage time in a fast-paced, deadline-driven environment while exhibiting a strong attention to detail.
• Professional, courteous, and adept at working with stakeholders at all organizational levels.
• High level of discretion and ability to maintain confidentiality.
• Willingness to work flexible hours and occasional overtime as needed.
• Must be self-motivated and able to successfully perform tasks independently with minimum supervision.

 
Applicants should submit their resume and cover letter for consideration.
The anticipated base salary for this position is $74,720 to $90,000 (DOE). As a nonexempt position, this position is eligible for overtime.  The firm may provide a discretionary bonus annually. Great benefits including health insurance.  Apply online or register with us at www.r-wgroup.com.  

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