_{15th May, 2025}

Are you an IT Tech Support Help Desk Specialist?   Would you like to work with one of the top law firms in the US?   If so, R & W Group has a great new temp to possibly perm help desk role!   One of our favorite law firm clients is looking for a Service Desk Analyst in DC. This position would begin fully onsite.   In this role, you would be working 10:30am – 7:30pm M-F.  If the position converts to a perm role, you would be eligible to work a hybrid schedule.
In this position, you would be responsible for providing exceptional customer service and support to the firm and clients of the firm.
 
Responsibilities include but are not limited to:

• Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
• Exhibiting ownership and timely resolution of all incident tickets and change orders.
• Interacting directly with other IT groups to determine the proper remediation for an issue.
• Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.

 
Qualifications:

• Minimum of one year of experience in end-user support.
• Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
• Two-year college degree preferred. Equivalent experience will be considered.
• Strong communication and interpersonal skills.
• Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
• Exceptional client service, both internal and external.
• Flexibility to work additional shifts as needed.

 
The pay rate would be $34 – 42/hour, DOE.   If the position converts
 
If the position becomes direct hire, the anticipated base salary for this position would be $68,080 to $85,000 plus great benefits including health insurance.   The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.    Great IT team.    Apply online or register with us at www.r-wgroup.com.  

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