_{11th August, 2025}

Member Solutions Administrator
Full-time | Permanent | Northampton

Are you a problem-solver with a passion for helping people?

We’re looking for a compassionate and detail-focused Customer Solutions Administrator to join this supportive team. In this role, you’ll work closely with people who may be experiencing financial difficulties, helping them find solutions that are fair, manageable, and in their best interests.

What you’ll be doing

• Supporting members with overdue payments and exploring repayment options.
• Listening to individual circumstances and agreeing on tailored solutions.
• Keeping accurate records of all communication and arrangements.
• Following processes to ensure compliance with relevant regulations.
• Collaborating with colleagues to improve processes and deliver great service.

What we’re looking for

• A strong communicator who can handle sensitive conversations with empathy.
• Organised and methodical, with great attention to detail.
• Experience in administration, collections, or customer service is an advantage.
• Resilient, positive, and able to stay calm under pressure.
• A genuine desire to help people and work as part of a team.

Why you’ll love it here

• A friendly, respectful working environment where your contribution matters.
• The opportunity to make a real difference to peoples’ lives.
• Full training, ongoing support and long term development.
• Competitive salary and benefits.

If you’re ready to put your problem-solving skills to good use and work in a role where empathy and accuracy go hand in hand, we’d love to hear from you.

Please note, should your application reach interview stage, the personal information collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn

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