We're a fintech scale-up based in Surry Hills that is slowly expanding to cement our position as the market leading small business broker in Australia. We offer fantastic training (including a fully paid Cert IV in finance and mortgage brokering), development and career progression opportunities, allowing you to leverage and hone your sales experience into a role that rapidly transitions from first contact to full-service account management for small businesses within a matter of months. 

We pride ourselves in setting up our people ("the Pride") to have long and successful careers as brokers. This all happens in a fun office, alongside great people, in what Time Out magazine named the 23rd “coolest street in the world”.

As we look to build out a fifth team in our Working Capital department we are now looking for an Inside Sales Manager to lead the team.

Key Accountabilities

• Fostering a high-performing team culture by leading from the front
• Providing ongoing coaching and mentoring to the team, inspiring them to achieve successful outcomes for every client.
• Daily conversations with our lender partners to enhance lender relations.
• Ensuring clear compliance and call quality frameworks are in place and adhered to at the highest level, whilst constantly looking for new ways to improve the overall customer experience.
• Developing workforce planning strategies and initiatives, including learning and development initiatives.
• Providing daily customer insights and reporting to the Head of Working Capital on team performance to ensure company objectives are met or exceeded.

Requirements

• Sales Experience – Proven background in sales, either as a team leader or second-in-command (2IC).
• Commercial Lending and Working Capital Expertise – Familiarity with commercial lending and Working Capital is highly desirable.
• Passion for Staff Development – A genuine commitment to fostering employee growth and engagement within the team.
• Proficient in Cloud SaaS Systems – Experience with CRM platforms, dialer systems, or call recording tools is essential.
• Strong Organisational Skills – Excellent planning and organisational abilities, with a keen eye for detail.
• Effective Problem Solver – Quick thinking with a talent for resolving challenges efficiently.
• Analytical Skills – Ability to report on and analyse sales performance metrics effectively.
• Proactive Team Player – Ready to take the initiative while also collaborating effectively as part of a team.

Benefits

• Career Development – As a scale up, we're all about growth, and so are your opportunities for progression. Your career can move as fast as you do!
• Collaborate with a Talented, High Performing Team – We believe innovation thrives on diversity, and you'll be part of a dynamic team that brings fresh ideas to the table every day.
• Vibrant Office Location – Our fun, open-plan office is in the heart of Surry Hills, just steps away from some of the best cafes and restaurants around.
• Team Culture and Events – Enjoy end-of-week catch-ups and monthly social events that keep our team connected and energised!