_{17th December, 2024}

Service Now Architect 
Location : Remote
Experience : 12+ years
Location: Remote
  
TribolaTech
  
Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company.
  
TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.



Job Description: 
We are looking for a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow. This role involves leading and delivering ServiceNow projects, engaging with clients during the sales cycle as a Sales Engineer, and taking ownership of technical leadership from discovery to implementation.

Requirements:

• Experience:
• Minimum of 12+ years in IT with a strong technology background.
• Proven experience in ServiceNow platform capabilities and product offerings, including but not limited to ITSM, ITAM, ITBM, GRC, ITOM, PPM, and App Engine.
• Hands-on experience implementing at least one ServiceNow product offering.
• ServiceNow certifications are a strong plus.
• Skills:
• Exceptional verbal and written communication with strong articulation and analytical reasoning skills.
• Ability to document and translate complex business requirements into actionable technical deliverables.

1. Project Leadership:
• Take ownership of end-to-end project delivery, including requirements gathering, discovery sessions, and implementation planning.
• Develop detailed project plans, timelines, and resource requirements.
2. Client Engagement:
• Build and maintain strong relationships with project stakeholders.
• Act as the primary liaison between clients and technical teams to ensure requirements are met.
• Represent stakeholder interests throughout planning, development, and release processes.
3. Requirements Gathering and Documentation:
• Use interviews, workshops, document analysis, and workflow analysis to gather and analyze requirements.
• Document requirements in user stories, functional specifications, business requirement documents (BRDs), and other formats as necessary.
4. Delivery Oversight:
• Work closely with the technical team to ensure requirements are developed, tested, and delivered to specifications.
• Assist QA teams during implementation to identify and address bugs or misunderstandings early.
• Conduct demos for customers and stakeholders, addressing feature requests and changes.
5. Support and Adoption:
• Assist clients during UAT and production environments to ensure smooth adoption.
• Provide thought leadership to identify opportunities for improvement and recommend enhancements.
6. Consultancy:
• Identify areas of improvement in client environments and propose solutions in collaboration with the consultancy team.
• Communicate consultancy deliverables to both technical and business stakeholders.
• Lead multiple ServiceNow implementation projects to deliver measurable transformation for clients.

• Strong leadership and organizational skills with the ability to drive projects to completion on schedule.
• Proactive mindset in identifying client pain points and proposing tailored solutions.
• Ability to balance technical depth with functional understanding to bridge client needs and technical delivery.