_{17th April, 2026}

Are you passionate about making a meaningful difference for Aboriginal and Torres Strait Islander communities? We are seeking a reliable, team-oriented Client Services Officer to join our Native Title and Community Trust team in a role that offers genuine purpose and variety.
 
In this role, you will support Native Title Trust beneficiaries through culturally sensitive client service, application processing, and coordination with internal and external
 
What you'll do:

• Receive and respond to client enquiries in a culturally sensitive and professional manner, advising on entitlements and assisting with applications for trust distributions
• Assess applications according to established policies and procedures, managing multiple enquiries across a range of trusts while ensuring compliance
• Maintain and update beneficiary databases, monitor workflow across trust inboxes, and action requests promptly
• Build and maintain positive working relationships with external organisations such as Land Councils and Prescribed Body Corporates
• Support Senior Management in Trust meetings, including arranging logistics, minute-taking, and follow-up actions
• Contribute to a high-performing, collaborative team environment

What you'll need to succeed:

• Background in client services—experience in community services, Centrelink, disability services, or government services would be well regarded
• Strong communication skills with the ability to build relationships with clients and stakeholders
• Ability to work independently, manage your own priorities, and handle varied workloads
• Strong Excel skills and proficiency in Microsoft Office suite
• A respectful, culturally aware, and empathetic approach to working with clients with diverse and complex needs
• Willing to learn about Native Title and community trusts

What we offer:

• A warm, open, and supportive culture
• An attractive remuneration package, including reward and recognition programs
• An employee wellness program, including discounted health insurance and an employee assistance program
• A workplace volunteering and giving program to enable you to help others in the community
• We are proud to be part of the Top 30 Best Workplaces to Giveback 2024
• Discounted tax and estate planning services
• 16 weeks paid parental leave for the primary carer
• Great central CBD location, modern office fit-out and end-of-trip facilities
• Flexible/Hybrid working environment

 
About us - Trusted since 1888
 
Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client's best interests, ensuring they feel safe, valued, and cared for.
We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.
 
Equity Trustees is over 135 years strong - and growing.  Apply now to be part of a successful contemporary trustee company.

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