Our team delivers exceptional service assisting our valued customers with support and coordinating service bookings and maintenance activities.
Billi is a leading provider of superior instant filtered boiling, chilled and sparkling water systems across the globe. We are fully committed to ensuring that our customers receive the best possible quality of products and services.
The Opportunity
In this position you’ll have the opportunity to do what you love - deliver exceptional customer service.
How? By efficiently managing and coordinating service bookings and maintenance activities for Billi products.
This role ensures timely and professional handling of inbound service requests, prioritises account needs, and facilitates first-call resolution through effective communication, product knowledge, and planning with field service technicians and service agents.
The position plays a critical role in maintaining service standards and achieving customer satisfaction through proactive and responsive support.
About You
You are an organised, solution focused professional with an engaging communication style and a commitment to delight customers.
You will also bring: