Are you prepared to step into a role where your expertise in Customer Service can truly shine? Come aboard and unleash your considerable skills.
25th August, 2025
Enjoy a supportive team environment with comprehensive training provided
Working for a global organisation which brings job stability and where you are treated like family
Cockburn location/ shift work earn up to $75,000+super
About The Company Our client has been around for 200 years, keeping people and valuables safe all over the world. They're a top-notch solutions provider, dedicated to making the world a safer place. They offer all-inclusive services that give their customers peace of mind.
About the Role As a Monitoring Operator speaking with clients in relation to all facets of fire alarm monitoring business operations and customer services including client support, record keeping and fire alarm monitoring services.
Key Responsibilities
Operate in a fast-paced, call-centre environment, demonstrating composure, attention to detail, and professionalism
Utilise strong communication skills and computer literacy to manage high-priority alarm events and inbound calls simultaneously
Collaborate with internal and external teams
Follow a rotating roster that includes weekends and public holidays
Skills and Experience
Proven background in customer service, ideally within a contact centre.
Previous experience with shift work, 4 days on /4 days off
Team player with excellent communication skills and computer proficiency.
Calm demeanour, meticulous attention to detail, and professional demeanour.
Capable of handling 12 hour shifts encompassing day and night hours.
Exceptional listening skills and the ability to ask pertinent questions to assess situations accurately
Benefits for YOU
Enjoy 5 weeks of annual leave with potential for overtime opportunities.
Receive guidance and backing for advancement into any role within the company.
Experience a nurturing team environment with comprehensive training.
Join a global organization that ensures job stability and values you like family.
Access an employee discount platform offering hundreds of discounts on shopping, groceries, health, wellbeing, leisure, and entertainment.