16th May, 2025
Our client, a leading custom manufacture specializing in industrial refrigeration systems, is seeking a Senior Service Representative to join their team in Fairless Hills, PA.
As a Senior Service Specialist, you’ll manage the full lifecycle of service jobs across a multi-state region, coordinating technician schedules, procuring materials, and serving as the primary point of contact for key accounts in cold storage, food production, and distribution.
You’ll work closely with technicians, vendors, and leadership to ensure critical refrigeration systems stay up and running. You’ll take ownership of dispatching, purchasing, and job tracking—handling everything from emergency repairs to scheduled maintenance and installations. This role is open due to an upcoming retirement with a team known for its exceptional job tenure. The ideal candidate will have previous B2B experience in service scheduling and parts procurement, and thrives in a fast-moving environment where priorities shift daily.
If you’re a proactive, detail-oriented problem-solver who enjoys owning the internal service process from start to finish, this is a rare opportunity to step into a senior-level role with a company that values stability, trust, and long-term growth.
Key Responsibilities:
- Serve as the main point of contact for customers regarding installations, contractual service maintenance, and emergency repairs.
- Manage service scheduling and daily technician assignments (8–15 techs) across NJ, PA, MD, and NY.
- Coordinate with the Service Manager to prioritize labor and ensure appropriate technician allocation.
- Oversee service parts purchasing/procurement —creating POs, working with vendors, and ensuring timely delivery to job sites.
- Maintain highest levels of customer satisfaction and professionalism in a fast-moving environment.
- Communicate job status updates to customers via phone, email, and portal.
- Monitor active work orders and drive timely close-outs and invoice handoffs.
- Generate quotes for parts, in collaboration with the sales team.
- Lead weekly manpower meetings and coordinate with subcontractors and vendors.
- Process technician time sheets and expenses weekly.
- Interface with internal teams (accounting, logistics, sales) to support seamless job execution.
Requirements: - 4+ years of B2B service scheduling or customer support within a manufacturing or technical service environment.
- 3+ years handling vendor relationships and managing POs.
- Strong organizational skills and the ability to prioritize urgent tasks effectively.
- Self-starter, resourceful, reliable, and takes ownership of their work.
- Excellent communication skills—both written and verbal.
- Strong math and quoting skills; detail-oriented with a focus on follow-through.
Salary: 65,000 - 75,000 base + annual bonus based on company performance
Location: Fairless Hills, PA
Hybrid: 7:30 AM – 4:30 PM, Mon-Fri (2 days work from home after training period)
Benefits: Medical, dental, vision (HSA and FSA), life insurance, short- and long-term disability insurance, employer-matched 401(k) with Roth option, PTO and sick time, tuition reimbursement, employee referral bonus, and pet insurance.
If this sounds like your profile, please apply and one of our recruiters will connect with you!
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