_{14th April, 2025}

CyberCX is Australia’s leading independent cyber security consultancy organisation. Due to organic growth, we are looking for a Senior Service Delivery Manager to join our Melbourne team.
  
We value diversity and all levels of experience to contribute to our team, and at CyberCX we have a growing Women in Cyber internal network as part of this.
  
As the Senior Service Delivery Manager, you will act as the conduit and advocate for the customer and CyberCX, ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.
  
Key responsibilities: 

• Develop and maintain relationships both internally, and externally with clients, to ensure the effective delivery of Managed Security Services
• Ensure the creation and delivery of accurate Service Delivery reports to your clients and for client projects in accordance with the Service Governance reporting framework
• Ensure the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework
• Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met and, where failures occur, utilise the service improvement tools defined in the Service Governance Framework to rectify future occurrences
• Act as a single point of escalation for assigned customer accounts

About you: 

• Tertiary qualification in Information Technology or Business Administration
• Mandatory: ITIL Foundations V3
• Preferred: ITIL Foundations V4 with additional ITIL Capability certifications
• 5-7+ years of prior experience in a similar service delivery, project delivery or consulting role
• Exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams
• Strong analytical and problem-solving skills, and the ability to translate information into creative solutions to benefit the business
• Skilled in responding to setbacks in an agile and resilient manner

What’s in it for you:

• Extensive on-the-job training and certification support. 
• Continuous growth and professional development opportunities. 
• You will be surrounded by technical security specialists, including some of Australia’s best security practitioners. 

The benefits:

• Flexible hybrid working environment (a blend of office and WFH)
• Birthday Leave (yes please!), Mental Wellness Day, Volunteer leave
• Corporate discounts on a huge variety of retail stores Health Clubs (gyms) and virtual gym classes through our partners
• Internal career opportunities - we have a start-up ethos that will help you gain valuable real-life experiences & insights

About CyberCX
CyberCX is the leading independent cyber security services organisation in Australia and New Zealand. CyberCX is Australia’s greatest force of cyber security professionals. CyberCX has united the country’s most trusted cyber security companies to deliver the most comprehensive end to end cyber security services offering to Australian enterprises and governments.

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