_{11th April, 2025}

About the company

CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments. With a workforce of over 1300 cyber security professionals and a footprint of over 14 offices across Australia and New Zealand and global presence in the UK and the US, CyberCX offers a full suite of cyber security services.

About the role

The Project Operations Specialist is responsible for successful allocation of CyberCX team member resources and aiding the coordination of projects.
You will be responsible for ensuring project and client needs are met while ensuring the overall project profitability is maintained. You will develop and maintain working relationships with team members and key stakeholders and will work collaboratively to ensure the necessary employee resources meet client and project deliverables.

This role is the first point of contact for the receipt, qualification and processing of all project and technical resource requests.

Duties

• Be the primary contact regarding day-to-day resource planning and allocation/ scheduling of direct resources to meet agreed upon service levels and client commitments, in line with the agreed resource management processes
• Assist with the review of Scope of Works and the development of project and resource plans for project managed engagements involving all relevant stakeholders, ensuring technical skills align with requirements and allocating resources to meet project schedules, scope and resource budgets
• Perform weekly follow-ups with all professional services resources, Practice Leads and Delivery Managers to ensure that work planned is completed or re-scheduled and that work for the next fortnight is planned and whitespace is identified and reported
• Set up a project and engagement from Customer/ Practice handover and initiate kick-off with assigned practice resource
• Attend project meetings with the client to review project performance, discuss risks and issues and action accordingly
• Work with your project team to identify further opportunities within the client and communicate these back to relevant CyberCX personnel

• Previous experience in a scheduling, project or resource coordination role or experience in a similar environment
• Solid experience with the development and maintenance of resource forecasting, tracking and reporting tools utilising Microsoft Excel or similar platforms
• Effective stakeholder engagement and communication skills with an ability to build credibility both internally and externally at all levels
• Skilled in responding to setbacks in an agile and resilient manner

• Flexible hybrid working environment (a blend of office and WFH)
• Corporate discounts on a huge variety of retail stores through our partners
• Ability to deepen your experience and skills in-line with CyberCX's specialisation as Australia's leading cyber security provider.
• Opportunities to work with a diversity of clients experiencing the challenges and opportunities associated with the digital transformation of their enterprise or industry and distinguish yourself as a professional who can navigate these areas.