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The work we do matters 
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. 
 
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. 
 
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. 

The Team 
Phriendly Phishing is an Australian-based company who provide security awareness and phishing simulation training solutions. We teach employees how to identify and respond to common, costly and difficult to detect security threats like: 

• Phishing 
• Spear-phishing 
• Ransomware 
• Malware and scams 

Our training programs are measurable, scalable and can be used by anyone in your organisation regardless of technical expertise. 

How you will make an impact 
Build effective relationships with current customers & resellers and help them to maximise the use of our Phriendly Phishing solution.

Day to day you will: 

• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Help the platform administrator develop and manage a mature security awareness program
• Maintain a high level of professionalism in the handling and managing of accounts
• Leverage Phriendly Phishing’s cyber security content and tool kit to increase the proficiency and security culture of the organisation
• Manage the onboarding process with the customer including but not limited to account setup, product implementation and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technical configuration and complex questions
• Monitor customer usage, adoption, and customer health metrics using Customer Success systems and tools
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of Phriendly Phishing and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, Phriendly Phishing platform updates and overall level of satisfaction  

Skills & Qualifications 

• 4+ years’ experience in account management, customer success with a deep understanding of customer-centric thinking, experience in professional services, cyber security and/or technology industry will be highly regarded.
• Experience managing accounts with complex IT systems aligned to portfolio of customers
• Proven history managing customer expectations, building trust and stakeholder engagement through authenticity, problem solving and verbal / written communication skills.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field (preferred)
• Experience using sales and support management tools such as Salesforce, HubSpot, Zendesk, Confluence/Jira and other systems

Interested but don’t meet every item listed above? If you’re excited about this role but your experience doesn’t align precisely, please still apply. You could be just the right person for this role and CyberCX.

This role requires full working rights in Australia, without current or future sponsorship.

Great advantages for great people 
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure). 

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles 
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year 
• Salary packaging options (such as a novated car lease) 
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders 
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more 
• Personalised development planning, access to training and membership to industry organisations 
• Employee interest groups and communities including a comprehensive Women in Cyber program 
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience. 
  
We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually. 


Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.   

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