_{20th February, 2025}

At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.

The work we do matters
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

The Technical Lead is responsible for supporting a variety of projects and priorities within the team as required, such as mentoring, providing L4 support and guidance, complex fault resolution, subject matter expertise and continuous improvements.

Responsibilities

• Own and drive the migration of MSS workloads from legacy locations into their future states.
• Own and drive the MSE toolsets, e.g., Azure, PRTG, Auvik, etc.
• Develop high-level business relations across high-impact projects that involve MSE.
• Function at the highest level of Engineering, performing work requiring a very high level of technical knowledge of a specific area and/or ability to integrate at a high level the knowledge of several areas.
• Onboarding new clients into MSE.
• Provide 4th level support and management of client networks across diverse range of infrastructure including Security, Networking, Compute, Storage, Cloud, etc.
• Proactively investigate and provide recommendations on client infrastructure performance and stability. Perform analysis on security and network event data collected from network elements and security devices, ensuring alignment to best practice standards.
• Design, implementation, configuration, and administration of infrastructure across multiple technology platforms.
• Develop and maintain scripts and automation routines, etc.
• Develop and contribute to processes and review their application to ensure that the controls, policies, and procedures are operating effectively.
• Follow and enforce ITIL aligned Incident, Request Fulfilment, Problem and Change Management process for any changes required on customer’s network.
• Mentor and guide less experienced members of the team.

Skills & experience

• ITIL Foundation Qualifications
• Suitable vendor certifications preferred
• At least 5 years of experience in IT engineering / operations or similar field
• Strong analytical and problem-solving skills
• Skilled in responding to setbacks in an agile and resilient manner

Technical: Highly Desirable

• PCNSE – Palo Alto Certified Network Security Engineer
• CCNP – Cisco Certified Network Professional
• CCIE – Cisco Certified Internetworking Expert
• Microsoft Azure Security Administrator, Azure Solutions Architect
• RHCE – Red Hat Certified Engineer
• Splunk Admin or Architect

Great advantages for great people

• A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Salary packaging options (such as a novated car lease)
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, extensive access to training, and membership to industry organisations
• Employee interest groups and communities including a comprehensive Women in Cyber program
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself.  We embrace diverse perspectives, experiences, and backgrounds.  Please let us know if you require support or adjustments to assist with your recruitment experience.

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