_{19th February, 2025}

Are you a motivated, seasoned professional with a specialisation in Sailpoint IIQ? Are you passionate about designing, implementing and managing highly visible, cutting-edge solutions that enhance security and streamline identity governance and administration for organisations within one of Australia’s largest and fastest growing cyber security companies?
  
About The Company

CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments. With a workforce of over 1400 cyber security professionals and a footprint of over 14 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.
  
The CyberCX IdAM Practice is a dynamic and fast paced environment, where leading-edge IdAM solutions are designed and delivered by a highly skilled and professional team of consultants. Impressing our customers is at the heart of what we do. Providing an outstanding working environment and career growth opportunities for our team enables us to retain the best people to make that happen.

We are open to candidates from any Australian capital city.

About the role

Reporting to the Executive Director IdAM Capability the Implementation Consultant – IDAM is responsible for implementing and testing technical functionality, interacting with internal and customer teams on a technical level, building strong customer relationships and serving as an escalation point for resolving customer issues.

Where necessary, the Implementation Consultant – IDAM will collaborate with vendors in providing technical support, debugging product and integration issues, writing custom scripts, and helping customers get the most out of using identity and access management and orchestration products.

Duties

• Engage with our customers to provide security solutions, recommendations, deliver enhancements and managed service for multiple engagements
• Analyse and enhance existing IDAM processes to support complex use cases and ensure system efficiency.
• Understand and advise the customer honestly and accurately on technological identity and access management solutions
• Provide excellent customer service and product support to customers to identify and resolve customer issues and enhancements
• Assist in build and configuration for customer solutions
• Provide documentation to customers and internal team members, including design implementation and reports where required
• Successfully troubleshoot and triage issues and resolve customer system, email, and phone requests using ticketing, content, and task management tools
• Provide support and response on an on-call basis to identity and access management issues or problems arising from existing projects, and escalate issues to vendors as required

Skills & experience

• A minimum of 2 years’ experience in cyber security and/or technology industry is preferred, with experience in identity and access management solutions
• Hands-on implementation experience with leading IGA solutions:  Sailpoint IIQ, Sailpoint IDN, OneIdentity, Saviynt
• Excellent customer engagement and communication skills with an ability to build credibility with customers and internal teams
• Proficient in Ruby, PowerShell, and Java or like technologies with a strong understanding of Access Management.
• Strong analytical and problem-solving skills, attention to details and the ability to build sustainable, scalable solutions and processes to meet complex operational problems

Benefits

• Flexible hybrid working environment (a blend of office and WFH)
• Ability to deepen your experience and skills in-line with CyberCX's specialisation as Australia's leading cyber security provider.
• Opportunities to engage with a diverse range of clients experiencing the challenges and opportunities in the IdAM/PAM transformation of their enterprise or industry and distinguish yourself as a professional who can navigate this journey.
• Corporate discounts on a huge variety of retail stores through our partners

This is a fantastic opportunity for an enthusiastic professional looking to spread their wings. If you’re looking to continuously grow and to embrace disruptive methods and technologies to protect customers, submit your CV by following the “Apply” button.

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