_{17th February, 2025}

The work we do matters
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
  
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
  
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.
  
The Team
Unimagined opportunity with our Cloud Security Solutions Practice. Support or customers on their secure by design digital transformation journeys. Work for a team that designs, builds and manages the secure cloud and data solutions of Australia and New Zealands most innovative organisations. On our team, you get access to an unmatched range of customers, work on unique projects and do it while working alongside some of the best in the industry.
  
How you will make an impact
Provide proactive and reactive Level 2 and Level 3 support, efficiently managing support tickets, service requests, and escalations.
Deliver smaller-scale cloud initiatives and enhancements within the Cloud Services business unit
  
Day to day you will:

• Deliver and support multi-cloud infrastructure across AWS, Azure, and Google Cloud, ensuring secure, scalable, and reliable operations. 
• Manage Level 2 and Level 3 support, including incident resolution and service requests, perform root cause analysis and implement preventive measures to minimise incidents. 
• Monitor cloud environments for performance, security, and availability. Maintain cloud security best practices to ensure compliance with industry standards. Identify cost-saving opportunities and optimise cloud performance. 
• Use Infrastructure as Code (e.g., Bicep, Terraform, Ansible, CloudFormation, or Python) and automation scripts to streamline cloud management. 
• Engage with customers to understand their needs and align cloud solutions accordingly. Provide proactive communication and high-quality support to strengthen customer relationships. 
• Participate in working as part of an on–call roster in accordance with CyberCX’s Paryroll and Overtime policies.

Skills & Qualifications

• Relevant certification in, or proven hands-on experience with, cloud platforms such as AWS, Microsoft Azure, Microsoft 365, and Google Cloud, including provisioning, managing, and optimizing cloud resources across these environments. 
• At least 1 year experience in delivering cloud services within a Managed Services framework, including service monitoring, incident management, and ensuring adherence to SLAs. 
• Understanding of cloud security principles, including identity and access management (IAM), encryption, firewalls, and security best practices for multi-cloud environments. 
• Understanding of automation, IAC tools, and scripting languages such as Bicep, Terraform, Ansible, CloudFormation, or Python to automate cloud deployments and optimize operations. 
• Excellent analytical and troubleshooting skills, with the ability to communicate complex technical concepts clearly to customers and internal teams. 

Interested but don’t meet every item listed above? If you’re excited about this role but your experience doesn’t align precisely, please still apply. You could be just the right person for this role and CyberCX.
  
This role requires full working rights in Australia, without current or future sponsorship.
  
Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Salary packaging options (such as a novated car lease)
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, access to training and membership to industry organisations
• Employee interest groups and communities including a comprehensive Women in Cyber program
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

  
Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.
  
We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually. Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.
  
  
Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.

Apply For Job