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The work we do matters 
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. 
 
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. 
 
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How you will make an impact 
Collaborate with cross functional IT colleagues and work with our external service providers to build, support and maintain B2B capability using service bridge and custom integration methods.

Day to day you will: 

• Develop and lead ServiceNow upgrades and feature development from our backlog
• Perform analysis on defects and contribute to writing user stories
• Build integrations using the ServiceBridge capability and custom integrations.
• Facilitate technical workshops with CCX and its customers to document and solution integrations
• Collaborate with CCX customers during integration projects to ensure solutions meet customer needs.
• Solution design for new features and defect resolutions.
• Develop documentation for developed code and assist in customer facing solution documentation.
• Complete general platform administration activities - manage user groups, workflow mapping, defect resolution and patch management
• Effectively perform routine maintenance to include performance monitoring and error identification/remediation
• Effectively contribute and collaborate with CyberCX customers for the purposes of defect resolution, feature requests and custom B2B work.
• Actively collaborate across CyberCX Practices and Functions, and continuously look for ways to add value
• Facilitate communication across the business to allow teams to better engage and service customers including pipeline management, scoping and prioritisation
• Manage and maintain the security of the information controlled by the platforms including information being received, sent or maintained by the platforms.
• Develop and maintain ServiceNow capability with middleware for the purposes of sending and receiving information including to any B2B gateways

Skills & Qualifications 

• 4 years’ experience of ServiceNow including management of external service providers.
• Servicenow ServiceBridge experience
• Australian Citizen
• A tertiary qualification in IT or related discipline
• ServiceNow System Administration training/certificate
• An understanding of the complexities and challenges of a large organization
• The ability to communicate clearly and effectively with your team, managers, and stakeholders
• Experience of regularly reviewing service levels to identify improvement opportunities

Interested but don’t meet every item listed above? If you’re excited about this role but your experience doesn’t align precisely, please still apply. You could be just the right person for this role and CyberCX.

This role requires full working rights in Australia, without current or future sponsorship.

Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure). 

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles 
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year 
• Salary packaging options (such as a novated car lease) 
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders 
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more 
• Personalised development planning, access to training and membership to industry organisations 
• Employee interest groups and communities including a comprehensive Women in Cyber program 
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience. 
  
We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually. 


Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.   

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