_{29th October, 2024}

The work we do matters 
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. 
 
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. 

The Team 
Unimagined opportunity with our Managed Security Services team.  On our team, you get access to an unmatched range of customers, work on unique projects and do it while working alongside some of the best in the industry.

How you will make an impact 
Engage with customers to solve their most challenging cyber security problems, protect their future, and empower them to thrive in an uncertain world.
Deliver high-quality outcomes for CyberCX customers ensuring customer needs are met.

Day to day you will: 

• Investigate, troubleshoot, and resolve incidents and services requests for infrastructure and other related technologies (e.g. network, systems, cloud, etc.)
• Maintain system health and performance through proactive maintenance and patching activities across infrastructure
• Perform configuration and administration of infrastructure
• Contribute to processes and review their application to ensure that the controls, policies, and procedures are operating effectively
• Follow and enforce ITIL aligned incident, request fulfilment, problem and change management process for any changes required on customer’s network

Skills & Qualifications 

• Tertiary qualification in information technology or similar field (desirable)
• ITIL Foundation Qualifications and suitable vendor certifications preferred
• At least 3 years of experience in IT engineering / operations or similar field
• Meraki – Experience implementing, supporting, and maintaining of Meraki Security Appliances, Switching and Wi-Fi
• Next Generation Firewall (NGFW) - Experience implementing, supporting, and maintaining firewalls vendors such as Palo Alto and/or Fortinet
• Networking (Routing/Switching/Wireless/SD-WAN) – Experience implementing, supporting, and maintaining vendors such as Cisco and/or Aruba

Interested but don’t meet every item listed above? If you’re excited about this role but your experience doesn’t align precisely, please still apply. You could be just the right person for this role and CyberCX.

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance. 

Great advantages for great people 
A salary package that recognises your experience plus a range of advantages 

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles 
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year 
• Salary packaging options (such as a novated car lease) 
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders 
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more 
• Personalised development planning, access to training and membership to industry organisations 
• Employee interest groups and communities including a comprehensive Women in Cyber program 
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience. 
  
We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually. 


Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.   

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