_{28th March, 2026}

This role will be looking after Government Agency Key Account for Cyber CX in Victoria. 

The successful candidate:

• You will have previous experience working with Government Clients and have good knowledge across their departments and processes
• You will be highly personable and demonstatable experience with long cycle relationship management from Cyber and/or Enterprise IT solutions
• You will be an Australian Citizen, eligible for security clearance, based in Melbourne

Key Responsibilities:

• Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/ quota targets
• Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX
• Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure continued high service levels
• Form effective working relationships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier with the aim of achieving "preferred" supplier status
• Negotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business
• Identify and gain new business through a sustained program of customer engagement and following up referrals/leads, and keeping abreast of competitor's sales strategies

Preferred Qualifications, Experience & Skills

• A minimum of 3 years account management and customer-focused solutions experience
• Proven project management skills with an ability to manage multiple projects and relationships simultaneously
• An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
• Hands on experience with CRM software and account management systems
• A record of consistently exceeding quota

If you have previously been an account manager for Victorian Government within Cyber/Enterprise IT Solutions - please send through a copy of your CV

About CyberCX

CyberCX is the leading provider of professional cyber security and cloud services across Australia and New Zealand. We are a trusted partner to private and public sector organisations helping our customers confidently manage cyber risk, respond to incidents and build resilience in an increasingly complex and challenging threat environment.

Through our end-to-end range of cyber and cloud capabilities, CyberCX empowers our customers to securely accelerate opportunities in the digital economy. Our services include: consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security and solutions, identity and access management, managed security services and cyber security training.       

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