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The work we do matters 
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. 
 
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. 
 
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. 

The Team 
Unimagined opportunity with our Managed Security Services team.  On our team, you get access to an unmatched range of customers, work on unique projects and do it while working alongside some of the best in the industry.

About the Role
We're expanding our Security Operations Centre and looking for a new SOC Team Leader to join our leadership group. You'll work alongside experienced Team Leaders to guide a team of analysts, strengthen our operational maturity, and ensure exceptional outcomes for a diverse portfolio of clients.
This is a role for someone who thrives in a fast moving environment, someone who can lead with clarity, coach with empathy, and bring structure to complex situations.
 
What You'll Lead
Operational Excellence

• Oversee day to day SOC operations for a subset of clients across multiple dispensaries
• Ensure investigations, triage, and incident response follow defined processes
• Maintain situational awareness across active threats and escalations
• Drive continuous improvement in detection, response, and documentation

People Leadership

• Mentor and develop analysts
• Conduct regular 1:1s, feedback cycles, and performance reviews
• Build a culture of accountability, curiosity, and calm under pressure
• Support shift coverage, workload balancing, and team wellbeing

Client Engagement

• Act as an escalation point for client facing incidents
• Communicate technical issues in clear, business relevant language
• Build trust with clients through consistency, transparency, and expertise
• Partner with internal teams to ensure smooth onboarding and service delivery

What You Bring
Essential

• Experience in a SOC and incident response environment
• Strong understanding of detection, triage, and IR fundamentals
• Proven leadership experience both formal and informal
• Excellent communication and stakeholder management skills
• Ability to stay composed and decisive during high pressure incidents
• A mindset focused on coaching, collaboration, and operational discipline

Nice to Have

• Experience leading in an MSSP environment
• Exposure to SIEM, EDR and cloud security tooling
• Certifications such as GCIA, GCED, GCIH, CISSP, or similar

Why Join Us

• Work with a wide range of industries and threat profiles
• Be part of a leadership team that values trust, transparency, and shared ownership
• Influence SOC strategy, tooling, and process maturity
• Opportunities for growth into senior leadership or specialised technical paths
• A culture that values people as much as technical excellence

What Success Looks Like

• Analysts feel supported, coached, and confident
• Clients trust your leadership and communication
• Incidents are handled with clarity, consistency, and urgency
• Processes improve because you help shape them
• The SOC becomes stronger because you're part of it

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