_{04th March, 2026}

Brisbane | Hybrid

Cyber security doesn’t run itself.

Behind every high-performing SOC, every resilient client environment, and every successful managed service, there’s someone making sure the engine runs smoothly.

At CyberCX, that someone could be you.

Why CyberCX?

We’re one of the leading cyber security providers across Australia, New Zealand, the UK and the US, with 1,400+ professionals protecting government, critical infrastructure and enterprise organisations.

The work we do genuinely matters.

We don’t just respond to incidents; we protect communities, critical services and digital environments people rely on every day.

If you want to be part of a team trusted to educate, protect and defend organisations at scale, this is your opportunity.

The Role: Service Coordinator

As a Service Coordinator within our Managed Services team, you’ll help ensure our technical services are delivered reliably, consistently and in line with our client commitments.

You’ll sit at the centre of delivery, coordinating outcomes, maintaining service quality and ensuring clients experience the best of CyberCX.

What You’ll Be Doing:

• Coordinating and prioritising contracted managed service outcomes
• Supporting delivery in line with our Enterprise Service Management Framework
• Tracking and ensuring KPIs and SLAs are met
• Escalating risks and service issues proactively
• Facilitating strong communication between technical teams and clients
• Driving continuous service improvement

You’ll work closely with Service Leads and technical specialists to ensure delivery is smooth, responsive and resilient.

About You

You’re organised, proactive and comfortable working in a fast-moving environment.

You likely bring:

• 1+ years’ experience in IT security, engineering, operations or service coordination
• Strong stakeholder communication skills
• Ability to manage competing priorities
• A resilient, solutions-focused mindset

Desirable:

• ITIL Foundation (or working towards it)
• Tertiary qualification in IT or related discipline
• Relevant vendor certifications

Why You’ll Love It Here

• Hybrid working with modern, flexible office environments
• Competitive salary + additional benefits
• Birthday leave + option to purchase extra leave
• Health & wellbeing support (including mental wellness leave)
• Salary packaging options
• Ongoing training and personalised development planning
• Women in Cyber and other employee communities
• A genuine culture of collaboration and inclusion

At CyberCX, you’ll work with teammates who get you, leaders who support you, and clients who rely on you.
If you’re ready to build your career in cyber security operations, we’re ready to meet you.

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