_{18th December, 2025}

About CyberCX

CyberCX is the leading provider of professional cyber security and cloud services across the United States, United Kingdom, Australia and New Zealand. We are a trusted partner to private and public sector organizations helping our customers confidently manage cyber risk, respond to incidents and build resilience in an increasingly complex and challenging threat environment.

Through our end-to-end range of cyber and cloud capabilities, CyberCX empowers our customers to securely accelerate opportunities in the digital economy. Our services include consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security and solutions, identity and access management, managed security services and cyber security training.

Position Summary & Primary Objectives

Reporting to the Vice President of US Operations, the Manager – MSS Security Operations Center (SOC) Operations (US Region) is a key member of the MSS leadership team in the region. The Manager - MSS SOC Operations (region) leads the activities and management of the Managed Security Services operations team in the region, positioning CyberCX as the greatest global force of cyber security professionals

The SOC Manager provides the Managed Security Services operations team in the region with technical guidance and personnel development. They oversee customer engagements, identify and champion service improvements, coordinate on-boarding activities for new clients and are responsible for managing to agree budgets provided by the Director – MSS Operations.

Additional responsibilities include devising ways of working more efficiently and effectively, coordination of incident response with DFIR team as required, contributing operational support where needed, as well as reporting on security operations to clients and business leaders.

Key Roles & Responsibilities

• Ensure high quality monitoring, triage and alerting services are delivered to our clients
• Provide high-level operational support to MSS operations and projects
• Manage competing priorities by directing effort through SOC team members
• Ensure that customer service levels are met in line with agreed SLA’s
• Track performance of the MSS SOC team and drive quality assurance monitoring, innovation and improvement
• Lead, coach and build high performing teams through inspirational people leadership, and continually work with individuals in their development with goal setting and progression planning
• Create a culture of empowerment, collaboration, and accountability through consistent employee engagement
• Maintain and ensure the quality and competitiveness of the SOC capability by observing and reviewing industry trends, encouraging innovation, and driving strategic initiatives
• Act as the incident response coordinator when required
• Support business development activities by building genuine long-term partnerships, relationships, and networks, externally
• Actively build cross-Practice and cross-Function collaboration with key leaders across CyberCX and continuously look for ways to add value. Facilitate communication, partnerships and cross-pollination across the business to allow teams to better engage and service customers

Preferred Qualifications, Experience & Skills

• Tertiary qualification in information technology or similar field or equivalent industry experience
• Industry recognized qualifications (e.g. CISSP, CISM, SABSA) preferred
• Certifications in business management, commerce, project management and other professional skills or financial disciplines preferred
• Experience in the management or leadership of operational security capabilities
• 5+ years’ experience in IT security operations
• 2+ years’ experience in project management or governance functions
• 3+ years of experience leading high performing and cohesive teams
• Experience in incident response, security governance, security operations, understanding IT security tools
• Experience with engaging and providing security advice to stakeholders in complex environments, managing project schedules, resourcing and delivery
• Exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams
• The ability to build a shared understanding of, and commitment to, CyberCX’s purpose, values and agreed processes and practice
• Strong analytical and problem-solving skills, and the ability to build sustainable, scalable solutions and processes to meet complex operational problems
• Skilled in responding to setbacks in an agile and resilient manner
• Effectively encourages healthy debate and being able to skillfully manage interpersonal conflict
• Attentive to detail and highly planful when managing team, workload and thinking ahead for the team in the region

If you have experience as a SOC Manager and hands on with Sentinel & Defender, and hold US Citizenship - we would strongly advise you to apply.

NB. Due to Christmas holidays, CV will be reviewed 12th January at the latest ***

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