_{18th December, 2025}

Reporting to the Technical Services Manager, Managed Security Engineering, the Security Engineer – MSS is responsible for the health, performance, configuration, and maintenance of customer systems and compute infrastructure. The role focuses on responding to incidents and service requests across Microsoft systems, virtualised environments, storage, and backup platforms, while ensuring services are delivered in line with CyberCX governance frameworks and customer obligations. 
This role requires strong hands-on Wintel and systems engineering expertise, combined with disciplined service delivery and customer engagement. 
  
Key Roles & Responsibilities 

• Investigate, troubleshoot, and resolve incidents and service requests relating to Microsoft systems, compute infrastructure, and associated technologies 
• Maintain system health and performance through proactive monitoring, maintenance, and patching activities 
• Perform configuration, administration, and ongoing management of systems and infrastructure 
• Manage and support Windows Server services including Active Directory, Group Policy, DNS, DHCP, File/Print, Exchange, and Microsoft 365 
• Contribute to operational processes and review their application to ensure controls, policies, and procedures are operating effectively 
• Follow and enforce ITIL-aligned incident, request fulfilment, problem, and change management processes 
• Communicate effectively with customers, providing timely updates and resolution outcomes 
• Build strong working relationships with internal delivery teams and external stakeholders 

  
Preferred Qualifications, Experience & Skills 

• Tertiary qualification in Information Technology or a related discipline (desirable) 
• Minimum 3 years’ experience in IT engineering, systems operations, or a similar role 
• Demonstrated experience as a Microsoft Wintel / Systems Engineer 
• Strong knowledge of Windows Server O/S administration, patching, and lifecycle management 
• Experience managing and maintaining virtualised environments (e.g. VMware) 
• Experience supporting and upgrading enterprise backup platforms (e.g. Veeam) 
• Experience managing and maintaining enterprise storage platforms (e.g. NetApp) 
• Experience building and deploying Microsoft systems in virtualised environments 
• Working knowledge of O/S and application patching tools (e.g. WSUS, MECM) 
• Strong analytical and problem-solving skills, with the ability to leverage compute, storage, virtualisation, and application knowledge to resolve complex issues 
• Experience working within an IT Services Provider or mid-to-large enterprise environments 

  
Nice to Have 

• ITIL Foundation V4 and relevant vendor certifications 
• Experience with Linux administration 
• Experience with automation and scripting (e.g. PowerShell, Ansible, Terraform, Puppet) 
• Experience supporting application allowlisting platforms (e.g. AppLocker, Airlock) 
• Experience supporting email security platforms (e.g. Exchange Online Protection, Mimecast, Proofpoint) 
• Demonstrated commitment to continuous technical development and certifications 

  
Personal Attributes 

• Professional and ethical, demonstrating integrity and accountability 
• Customer-focused and proactive, committed to delivering high-quality service outcomes 
• Collaborative, with an enterprise mindset and strong communication skills 
• Innovative and open to change, with a continuous improvement mindset 
• Emotionally intelligent, demonstrating empathy, clarity, and confidence 

  
About CyberCX 
CyberCX is the leading independent cyber security services organisation in Australia and New Zealand. We unite the region’s most trusted cyber security professionals to deliver comprehensive end-to-end services to enterprises and governments. 
We specialise in Strategy & Consulting | Governance, Risk & Compliance | Network & Infrastructure Solutions | Managed Security Services | Cloud Security & Solutions | Digital Forensics & Incident Response | Cyber Capability, Education & Training. 

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