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At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

With an unwavering focus on system health, performance and maintenance our Managed Security Services team bring together a high level of expertise and professionalism while delivering and responding to critical incidents and service requests.

Day to Day responsibilities

• Investigate, troubleshoot, and resolve incidents and services requests for Microsoft systems, Compute infrastructure and other related technologies.
• Maintain system health and performance through proactive maintenance and patching activities across infrastructure
• Proactively investigate and provide recommendations on client infrastructure performance and stability.
• Develop and contribute to processes and review their application to ensure that the controls, policies, and procedures are operating effectively
• Follow and enforce ITIL aligned incident, request fulfilment, problem and change management process for changes required on customer’s network
• Build effective working relationships both internally and externally

About you

• Good analytical and problem-solving skills, able to leverage O/S, Compute, Storage, Virtualisation, Backup and Application knowledge, along with a broad array of tools, to solve complex problems
• Experience working within an IT Services Provider or Mid-Large corporate enterprise environments
• Experience as a Microsoft Wintel Systems Engineer
• Experience in managing and upgrading Windows Server Services, ie Active Directory, Group Policy, Exchange, M365, DNS, DHCP, File/Print, etc.
• Experience in building and deploying Microsoft systems in a virtualised environment.
• Experience in managing and maintaining Microsoft Server O/S, O/S Patching, application patching via MECM and WSUS
• Experience in managing and upgrading Hyper-Converged systems, ie Cisco UCS/HyperFlex and NetApp HCI
• Experience in managing and maintaining NetApp Data storage systems
• Experience in managing and upgrading VMWare virtualisation systems
• Experience in managing and upgrading Enterprise Backup systems, eg Veeam
• Experience with developing and maintaining PowerShell scripts
• Relevant IT certifications and a demonstration of continuous investment in your own technical development are important.
• ITIL Foundation qualifications and suitable vendor certifications preferred

Nice to haves
Experience implementing, supporting and maintaining:

• Linux administration
• Automation platforms such as Puppet, Ansible and/or Terraform
• Application allowlisting platforms such as Airlock and/or AppLocker
• Microsoft Exchange and Microsoft 365
• Email Security platforms such as Exchange Online Protection, Mimecast and/or Proofpoint
• Storage administration or Netapp or Dell/EMC platforms

How you will make an impact

• Engage with customers to solve their most challenging IT Infrastructure problems.
• Maintain customer operational continuity through stringent and disciplined maintenance plans.
• Deliver high-quality outcomes for CyberCX customers ensuring customer needs are met.

Great advantages for great people
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles.
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Salary packaging options (such as a novated car lease)
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, extensive access to training, and membership to industry organisations
• Employee interest groups and communities including a comprehensive Women in Cyber program
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself.  We embrace diverse perspectives, experiences, and backgrounds.  Please let us know if you require support or adjustments to assist with your recruitment experience.

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