_{12th June, 2025}

Are you a motivated, seasoned professional with a specialisation in IAM/PAM products? Are you passionate about designing, implementing and managing highly visible, cutting-edge solutions that enhance security and streamline identity governance and administration for organisations within one of Australia’s largest and fastest growing cyber security companies?
  
About The Company

CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments. With a workforce of over 1400 cyber security professionals and a footprint of over 14 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.
  
We are open to candidates from any Australian capital city.

About the role
You will be responsible for implementing and testing technical functionality, interacting with internal and customer teams on a technical level, building strong customer relationships and serving as an escalation point for resolving customer issues.

You will collaborate with vendors in providing technical support, debugging product and integration issues, writing custom scripts, and helping customers get the most out of using identity and access management and orchestration products.

Duties

• Engage with our customers to provide security solutions, recommendations, deliver enhancements and managed service for multiple engagements
• Analyse and enhance existing IDAM processes to support complex use cases and ensure system efficiency.
• Provide honest, accurate guidance on identity and access management (IAM) technologies, aligning solutions with customer needs and industry best practices
• Understand and advise the customer honestly and accurately on technological identity and access management solutions
• Provide excellent customer service and product support to customers to identify and resolve customer issues and enhancements
• Assist in build and configuration for customer solutions
• Provide documentation to customers and internal team members, including design implementation and reports where required
• Successfully troubleshoot and triage issues and resolve customer system, email, and phone requests using ticketing, content, and task management tools
• Provide support and response on an on-call basis to identity and access management issues or problems arising from existing projects, and escalate issues to vendors as required

Skills & experience

• A minimum of 2 years’ experience in cyber security and/or technology industry is preferred, with experience in identity and access management solutions
• Practical experience with IBM Identity Products ISIM/ISVG, ISAM/ISVG WebSEAL, AAC/TFIM, LDAP/DB2, particularly in administration and implementation
• Solid understanding of infrastructure and networking concepts and terminology, with a focus on IBM Identity Products
• Proficient in operating systems including Microsoft Windows Server and RHEL or other Linux distributions
• Familiarity with other IAM products such as Microsoft, Okta, OneIdentity, Oracle, Delinea, SailPoint (IIQ & ISC), or Saviynt is highly regarded
• Excellent customer engagement and communication skills with an ability to build credibility with customers and internal teams
• Strong analytical and problem-solving skills, attention to details and the ability to build sustainable, scalable solutions and processes to meet complex operational problems

Benefits

• Flexible hybrid working environment (a blend of office and WFH)
• Ability to deepen your experience and skills in-line with CyberCX's specialisation as Australia's leading cyber security provider.
• Opportunities to engage with a diverse range of clients experiencing the challenges and opportunities in the IdAM/PAM transformation of their enterprise or industry and distinguish yourself as a professional who can navigate this journey.
• Corporate discounts on a huge variety of retail stores through our partners

This is a fantastic opportunity for an enthusiastic professional looking to spread their wings

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