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The work we do matters 
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. 
 
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. 
 
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. 

How you will make an impact 
Reporting to the Executive Director of our Digital Forensics and Incident Response (DFIR) practice, the Operations Specialist supports presales activity alongside the internal teammates and CyberCX customers.

Day to day you will: 

• Own and develop collateral to support business development for DFIR, including case studies, testimonials, service descriptions, internal training & enablement collateral, pricing frameworks, and other solutions, proposals and go-to-market material.
• Own and run the DFIR retainer program – from presales to post-sales support.
• Assist with presales, inquiries and proposals for DFIR retainers.
• Onboard new retainer customers.
• Manage customer spend pre-paid fees/hours) throughout the retainer lifecycle.
• Manage non-incident related customer inquires.
• Support the internal relationship the DFIR practice and the wider group Customer Sales team team – educating them on sales requirements to support business development.
• Actively engage with and leverage subject matter experts across DFIR to support business development activities.
• Share and promote the successes of the DFIR team both within CyberCX and across industry, including support for online and other marketing opportunities.
• Continually enhance satisfaction of customers and support renewal of repeatable services through close stakeholder management, regular customer engagement, sourcing customer feedback and supporting improvements of service delivery

Skills & Qualifications 

• Australian citizenship with the ability to hold an Australian Security Clearance. 
• Experience (1+ years) in presales or solution design roles, ideally including professional services, cyber security and/or technology – with a strong focus on relationships.
• Technical experience in Cybersecurity (ideally Digital Forensics & Incident Response, or associated domains).
• Multi-Level stakeholder engagement, communication & presentation skills, with an ability to build credibility and trust with senior leaders and internal teams.
• An understanding of best-practices for the sales lifecycles, presales support, engagement and pursuit.
• Existing knowledge and relationships of the market and buyers of DFIR Services.
• Inquisitive and determined, you maintain focus on the objective of your work and are dedicated to seeing it completed successfully.

Great advantages for great people 
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure). 

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles 
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year 
• Salary packaging options (such as a novated car lease) 
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders 
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more 
• Personalised development planning, access to training and membership to industry organisations 
• Employee interest groups and communities including a comprehensive Women in Cyber program 
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience. 

We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually. 


Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.    

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