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At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

As the Service Transition Manager, will be responsible for the development, implementation, operation and ongoing improvement of the processes, procedures, methodologies, artefacts and systems required to successfully manage the delivery and transition of infrastructure, applications and services projects in the Managed Security Services practice.

Responsibilities

• Assist with the establishment, development and maintenance of required processes, procedures, methodologies, artefacts, and systems to ensure an effective Service Transition practice
• Develop and maintain strong working relationships both internally and externally.
• Plan and oversee the delivery of MSS projects from Sales Handover through Service Transition and to Project Close, ensuring that the project activities are being delivered in accordance with the agreed schedule, budget, and quality requirements
• Plan and oversee the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production.
• Act as a single point of escalation for any issues impacting MSS project delivery or Service Transition.
• Provide appropriate summary reporting

Skills & experience

• At least 2+ years of prior experience in a similar role, with particular focus on information technology and cyber security
• Experience working in a Managed Services environment.
• Exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams
• Strong analytical and problem-solving skills, and the ability to translate information into creative solutions to benefit the business
• Outstanding organisation and planning skills with the ability to work on multiple deliverables at the same time

Great advantages for great people

• A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Salary packaging options (such as a novated car lease)
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, extensive access to training, and membership to industry organisations
• Employee interest groups and communities including a comprehensive Women in Cyber program
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself. We embrace diverse perspectives, experiences, and backgrounds.  Please let us know if you require support or adjustments to assist with your recruitment experience.

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