Investigate, troubleshoot, and resolve incidents and services requests for infrastructure and other related technologies (network, network security, etc.)
Maintain system health and performance through proactive maintenance and patching activities across infrastructure
Perform configuration and administration of infrastructure
Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively
Follow and enforce ITIL aligned incident, request fulfilment, problem and change management process for changes required on customer infrastructure
Build effective working relationships both internally and externally
About you:
Experience managing Fortinet FortiGate and FortiManager, active Fortinet NSE4/FCP certification desirable
ITIL Foundation qualifications and suitable vendor certifications preferred
Experience working within an IT Services Provider or Mid-Large corporate enterprise environments
Good analytical and problem-solving skills, able to leverage server/network knowledge and broad array of tools to solve problems
Cisco enterprise Networks - Experience in managing, maintaining and supporting Cisco enterprise Networks across Routing, Switching, Wireless, SD-WAN - Active Cisco CCNP certification is desirable
Cisco enterprise Networks - Experience in managing, maintaining and supporting Cisco ISE, 802.1X access control and Cisco Catalyst Centre (DNA) systems
Nice to haves
Experience with scripting languages such as Python and Powershell
Experience with network automation using platforms such as Ansible
Experience managing Fortinet FortiEMS and FortiAnalyzer
Active Palo Alto PCNSE and Cisco CCNP certifications
Experience with Enterprise Networking and Network Security from vendors such as FortiNet, Juniper, Aruba
Experience with SASE/SSE Platforms such as Netskope
The Perks:
Work for the largest Cyber Security Specialist Organisations
Opportunity to work with Tier One Enterprise clients and enterprise environments
100s of internal technical training courses + professional certs available