_{06th May, 2025}

At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.
With an unwavering focus on system health, performance and maintenance our Managed Security Services team bring together a high level of expertise and professionalism while delivering and responding to critical incidents and service requests. 

Day to Day responsibilities

• Investigate, troubleshoot, and resolve incidents and services requests for infrastructure and other related technologies (network, network security, etc.)
• Maintain system health and performance through proactive maintenance and patching activities across infrastructure
• Perform configuration and administration of infrastructure
• Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively
• Follow and enforce ITIL aligned incident, request fulfilment, problem and change management process for changes required on customer’s network
• Build effective working relationships both internally and externally

About you

• ITIL Foundation qualifications and suitable vendor certifications preferred
• 2+ years experience with Fortinet 
• Experience in IT engineering / operations or similar field
• Good analytical and problem-solving skills, able to leverage server/network knowledge and broad array of tools to solve problems
• Palo Alto Firewalls and Panorama – Experience implementing, supporting and maintaining - Active PCNSE certification is desirable
• Meraki – Experience implementing, supporting, and maintaining of Meraki Security Appliances, Switching and Wi-Fi; Active ECMS1+2 Certifications desirable
• Next Generation Firewall (NGFW) - Experience implementing, supporting, and maintaining firewalls vendors such as Palo Alto and/or Fortinet
• Networking (Routing/Switching/Wireless/SD-WAN) – Experience implementing, supporting, and maintaining vendors such as Cisco and/or Aruba
• Current and ex-serving ADF members are encouraged to apply 

Nice to haves

• SASE/SSE Platforms such as Palo Alto Prisma Access and Netskope
• Cisco Enterprise Networking (Route/Switch/SDWAN/Wireless/ISE) – Experience designing, implementing, supporting and maintaining - CCNP is desirable
• SDWAN Platforms such as Prisma SDWAN, VMware VeloCloud, Cisco/Viptela
• Non-Palo Alto Firewalls such as Fortinet Fortigates
• LAN/WAN/Wireless Network vendors such as Cisco, Aruba, Juniper, etc.
• Cisco Umbrella – Experience supporting DNS and Secure Internet Gateway
• Palo Alto and Fortinet Firewalls
• Active PCNSE and NSE4+ certifications desirable

How you will make an impact

• Engage with customers to solve their most challenging cyber security problems, protect their future, and empower them to thrive in an uncertain world.
• Deliver high-quality outcomes for CyberCX customers ensuring customer needs are met.

Great advantages for great people
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles.
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Salary packaging options (such as a novated car lease)
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, extensive access to training, and membership to industry organisations
• Employee interest groups and communities including a comprehensive Women in Cyber program
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself.  We embrace diverse perspectives, experiences, and backgrounds.  Please let us know if you require support or adjustments to assist with your recruitment experience.

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